A new study about employee morale and motivation post-pandemic found that while 97% of business leaders think hybrid work environments will not damage corporate culture long-term, there are negative consequences to having so many people working remotely. Genpact's Tech for Progress 360: Engage employees, strengthen company culture study found that 76% of respondents from organizations who adopted new technologies such as artificial intelligence (AI) and advanced analytics during the pandemic strongly agreed that their company can maintain its culture in a hybrid working environment. Not surprisingly, business leaders who saw improved business performance during the pandemic were more likely to view new technologies in a favorable light. "It's proven work can be done remotely at scale," said Tiger Tyagarajan, Genpact's CEO. "To lead through this seismic shift, businesses must combine digital technologies and smart data to drive actionable insights that integrate employees into company culture, enable collaboration and maintain learning and wellbeing--whether people work remotely, in the office or blend both."

Trust and people's judgement will generate a higher value than pure technology in an era dominated by artificial intelligence and machine learning, Genpact CEO NV'Tiger' Tyagarajan said. New York-based Tyagarajan told ET in an interview that, going forward, AI would stand for Augmented Intelligence and not Artificial Intelligence. He also talked about the impact of the recent Delhi violence on India's global image and the scare from the Covid-19 virus. How are you striking a balance with tech like AI and ML? Our focus on processes and understanding of the industry hasn't changed since 2005.

There are numerous prognostications about the number of jobs that will eventually disappear from the human experience, to be taken over by the robots of the burgeoning artificial intelligence revolution. Which percentage you accept depends on your prognosticator of choice. But nearly every expert agrees that the disruption will be significant. And while the number of jobs that will disappear is uncertain, the number of jobs that will change is far less debated. Many economists and technologists seem to agree with IBM President and CEO Ginni Rometty.

India does not face a threat of losing its edge over other countries with the rise of new emerging technologies such as artificial intelligence (AI) and machine learning (ML), Tiger Tyagarajan, CEO and president of Genpact told ET in an interview. He said the opportunity size for India has only increased given the huge technology talent pool available. "We never thought about the cost advantage as the only advantage that never stays for long but we have a huge tech base. That population doesn't learn AI and ML, but it's not that the technology population the world over is learning AI and ML," said Tyagarajan. He said Indian companies traditionally have been good at teaching people new skills.

India does not face a threat of losing its edge over other countries with the rise of new emerging technologies such as artificial intelligence (AI) and machine learning (ML), Tiger Tyagarajan, CEO and president of Genpact told ET in an interview. He said the opportunity size for India has only increased given the huge technology talent pool available. "We never thought about the cost advantage as the only advantage that never stays for long but we have a huge tech base. That population doesn't learn AI and ML, but it's not that the technology population the world over is learning AI and ML," said Tyagarajan. He said Indian companies traditionally have been good at teaching people new skills.

Advancements in technology are not always welcome, particularly to a workforce fearing displacement. This is particularly true with the rise of automation, with the threat that companies could outsource labor to machines. And while experts say artificial intelligence and automation can provide a cheaper and better way to solve problems that previously took up valuable human time and effort, putting numbers to those changes is challenging. Almost half of knowledge work activity can be automated, according to a recent McKinsey study. Physical tasks "in highly structured and predictable environments, as well as data collection and processing" will be the first to be automated, according to the report.

Computers powered by artificial intelligence are smart enough to threaten a range of jobs, whether computers developing treatment plans for cancer patients or Amazon.com That impact is already being felt. The World Economic Forum expects automation, including AI, to result in the loss of at least 5 million jobs globally by 2020. In the view of Genpact (G) CEO NV "Tiger" Tyagarajan, however, the bigger question is how many jobs such technology will ultimately create. Amazon is opening a new brick-and-mortar store, but without a checkout line.

Computers powered by artificial intelligence are smart enough to threaten a range of jobs, whether computers developing treatment plans for cancer patients or Amazon.com That impact is already being felt. The World Economic Forum expects automation, including AI, to result in the loss of at least 5 million jobs globally by 2020. In the view of Genpact (G) CEO NV "Tiger" Tyagarajan, however, the bigger question is how many jobs such technology will ultimately create. Amazon is opening a new brick-and-mortar store, but without a checkout line.