For anyone concerned that an era of home working could also become one of remote surveillance, the training video for Teleperformance's in-house webcam security system, called TP Observer, is the stuff of bad dreams. Explained by "Anna", a desk-sitting avatar complete with an artificial voice, the video introduces TP Observer as "a risk-mitigation tool that monitors and tracks real time employee behaviour, and detects any violations to pre-set business rules". Anna explains that this means home workers will have an AI-enabled webcam added to their computers that recognises their face, tags their location and scans for "breaches" of rules at random points during a shift. These include an "unknown person" detected at the desk via the facial recognition software, "missing from desk", "detecting an idle user" and "unauthorised mobile phone usage". Anna says: "Any breach detected by the AI triggers a real-time alert to the supervisor for further actions."

Teleperformance (Paris:RCF), the worldwide leader in outsourced omnichannel customer experience management, today announced the launch of its chat bot (artificial intelligence) technology, increasing its portfolio of services. The new solution was leveraged by a strategic partnership with Artificial Solutions, a technology leader in artificial intelligence and Natural Language Interaction (NLI). Teleperformance provides services in 265 languages and will initially provide artificial intelligence services in 35 languages, using sophisticated chat bots with state-of-the-art natural language understanding and intelligence capabilities. The chat bots can assist customers in factual inquiries by offering automated customer services in natural written language. Teleperformance has developed a distinctive capability of blending chat bots with live support to make the process of addressing customer inquiries seamless, personalized and efficient.

Teleperformance (Paris:RCF), the worldwide leader in outsourced omnichannel customer experience management, today announced the launch of its chat bot (artificial intelligence) technology, increasing its portfolio of services. The new solution was leveraged by a strategic partnership with Artificial Solutions, a technology leader in artificial intelligence and Natural Language Interaction (NLI). Teleperformance provides services in 265 languages and will initially provide artificial intelligence services in 35 languages, using sophisticated chat bots with state-of-the-art natural language understanding and intelligence capabilities. The chat bots can assist customers in factual inquiries by offering automated customer services in natural written language. Teleperformance has developed a distinctive capability of blending chat bots with live support to make the process of addressing customer inquiries seamless, personalized and efficient.