TechSee, which describes itself as an "intelligent visual assistance" company, today announced the launch of Eve Cortex, a platform that teaches itself to recognize thousands of products, models, parts, and components by ingesting only a handful of data points. TechSee claims that by leveraging a combination of AI and synthetic data, Cortex can train itself in a matter of hours, providing end users with step-by-step visual guidance via an augmented reality (AR) overlay. The AR market is estimated to grow from $10.7 billion in 2019 to $72.7 billion by 2024, according to a recent Markets and Markets report. At least a portion of that growth has been driven by field service applications; technicians are faced with the challenging task of working on equipment with varying technical specifications, often in confined or hard-to-reach spaces. With AR apps, they could have all of the information they need displayed in front of them while keeping their hands free to work.

TechSee, a global leader in Visual Customer Assistance powered by AI and Augmented Reality, announced that it has joined the Pega Independent Software Vendor (ISV) Partner Program. The Pega ISV Partner Program extends clients' Pega investments with readily available, out-of-the-box solutions to further accelerate their time to market. Pega is the leader in cloud software for customer engagement and operational excellence. Its AI-powered software helps the world's leading organizations optimize customer interactions on any channel while ensuring their brand promises are kept. Pega's low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale.

TechSee provides a visual engagement platform powered by deep learning and computer vision, enabling the auto-recognition of devices and issues in order to offer proven resolutions. Customers receive precise AR visual guidance in both assisted service and self-service modes at every stage of the journey, from sales, registration and onboarding to claims and upsell. They serve tier 1 companies and global groups in 24 markets around the world, including leading P&C insurers, telecoms and consumer electronics manufacturers. The Israeli startup was founded to help businesses better support their operations from all perspectives: customers, contact center agents, field technicians, and self-service channels. Over two decades of experience across CX technologies, visual computing, augmented reality, and big data enables TechSee to follow through on this commitment.

When something goes wrong with the appliances in your home, what do you do to fix them? Then you dig out a manual or look one up online. If none of that helps, you might call the company who made the thing, and then spend an age on the phone trying to explain what's gone wrong. But what if you didn't have to explain -- what if you could just show someone the problem, and have it explained to you? That's the proposition from Israeli company TechSee, which is building a customer support platform using two of 2017's most overused buzzwords: augmented reality and artificial intelligence.