In this paper, we investigate Extractive Question Answering (EQA) with Large Language Models (LLMs) under domain drift, i.e., can LLMs generalize to domains that require specific knowledge such as medicine and law in a zero-shot fashion without additional in-domain training? To this end, we devise a series of experiments to explain the performance gap empirically. Our findings suggest that: (a) LLMs struggle with dataset demands of closed domains such as retrieving long answer spans; (b) Certain LLMs, despite showing strong overall performance, display weaknesses in meeting basic requirements as discriminating between domain-specific senses of words which we link to pre-processing decisions; (c) Scaling model parameters is not always effective for cross domain generalization; and (d) Closed-domain datasets are quantitatively much different than open-domain EQA datasets and current LLMs struggle to deal with them. Our findings point out important directions for improving existing LLMs.

Neural approaches have become very popular in the domain of Question Answering, however they require a large amount of annotated data. Furthermore, they often yield very good performance but only in the domain they were trained on. In this work we propose a novel approach that combines data augmentation via question-answer generation with Active Learning to improve performance in low resource settings, where the target domains are diverse in terms of difficulty and similarity to the source domain. We also investigate Active Learning for question answering in different stages, overall reducing the annotation effort of humans. For this purpose, we consider target domains in realistic settings, with an extremely low amount of annotated samples but with many unlabeled documents, which we assume can be obtained with little effort. Additionally, we assume sufficient amount of labeled data from the source domain is available. We perform extensive experiments to find the best setup for incorporating domain experts. Our findings show that our novel approach, where humans are incorporated as early as possible in the process, boosts performance in the low-resource, domain-specific setting, allowing for low-labeling-effort question answering systems in new, specialized domains. They further demonstrate how human annotation affects the performance of QA depending on the stage it is performed.

We propose a simple and effective strategy for data augmentation for low-resource machine reading comprehension (MRC). Our approach first pretrains the answer extraction components of a MRC system on the augmented data that contains approximate context of the correct answers, before training it on the exact answer spans. The approximate context helps the QA method components in narrowing the location of the answers. We demonstrate that our simple strategy substantially improves both document retrieval and answer extraction performance by providing larger context of the answers and additional training data. In particular, our method significantly improves the performance of BERT based retriever (15.12\%), and answer extractor (4.33\% F1) on TechQA, a complex, low-resource MRC task. Further, our data augmentation strategy yields significant improvements of up to 3.9\% exact match (EM) and 2.7\% F1 for answer extraction on PolicyQA, another practical but moderate sized QA dataset that also contains long answer spans.

Building automatic technical support system is an important yet challenge task. Conceptually, to answer a user question on a technical forum, a human expert has to first retrieve relevant documents, and then read them carefully to identify the answer snippet. Despite huge success the researchers have achieved in coping with general domain question answering (QA), much less attentions have been paid for investigating technical QA. Specifically, existing methods suffer from several unique challenges (i) the question and answer rarely overlaps substantially and (ii) very limited data size. In this paper, we propose a novel framework of deep transfer learning to effectively address technical QA across tasks and domains. To this end, we present an adjustable joint learning approach for document retrieval and reading comprehension tasks. Our experiments on the TechQA demonstrates superior performance compared with state-of-the-art methods.