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Starbucks just revealed the truly disturbing effect of working from home


I worry about my friends. Most every organization has been thrust into the future of work. What will determine failure or success in this brave new world? I don't get to see them so often -- if at all. I want to know if they've changed. I want to know if working from home has altered them in such a way as to fundamentally affect how they live and who they are.

To offer or not to offer? A Starbucks Machine Learning Project


Before we get into the machine learning (which is what you are all here for, I know), I started with preliminary data exploration. This helps identify machine learning questions, validate conclusions drawn from machine learning, and find basic statistical descriptors of the dataset that cannot be identified through machine learning alone. First, I explored the amount spent per transaction. As expected for anyone who frequents a coffee shop, the vast majority of transactions are below $8. It is interesting that there is a large peak around $1–2, perhaps these are those people who just go in and get a cup of Pike Place, with room.

Interview with Nithya Thadani, CEO of RAIN


My background is in innovation and consulting. RAIN didn't start as a voice AI company -- at the time I joined RAIN, the company was doing many things in technology – voice AI being one of them – but it was not the sole focus. We pivoted to voice three years ago when I joined as CEO. There were so many early indications that voice technology would become ubiquitous. RAIN recognized early on that voice was bigger than those smart speakers we have in our homes.

How is Big Data transforming the supply chain?


With Big Data's influence on companies growing, Supply Chain Digital explores the effect it is having on the industry. It's one of the hottest topics in the supply chain industry right now and has pride of place alongside artificial intelligence (AI), machine learning (ML) and automation. It's the new kid at school, the latest film in the cinema and the state-of-the-art phone everyone's talking about all rolled into one - and everyone wants to get involved. In a bid to gain a competitive advantage, companies are leveraging Big Data for a host of reasons. Through Big Data, businesses can decrease costs, enhance efficiency and ultimately make smarter decisions.

Five Emerging Trends In Retail Technology


Consumers want shopping experiences that feel personal to them, whether they are shopping online or in-store. Retailers are in a race to use technology to match consumer expectations and win more business. With new advancements in technology, retail will continue its state of constant disruption. Most consumers dread having to call a customer service phone number. Instead, 55% of Americans -- and 65% of millennials -- want chatbots involved in the customer service process, especially when it makes the customer service process more efficient.

How Starbucks uses AI to counter mobile's isolating effect


As the voices decrying mobile's negative impacts on people and society grow louder, Starbucks President and CEO Kevin Johnson yesterday urged an audience at the National Retail Federation's Big Show not to be afraid of reinventing the future through technology, but insisted innovation must come with a focus on fostering human interaction. Community is ingrained in Starbucks, which was inspired by founder Howard Schultz's visits to lively espresso bars in Italy, said Stephanie Mehta, Fast Company editor-in-chief and moderator of the session "Nurturing humanity in modern-day retail." As one of the pioneers of leveraging mobile to enhance customer experiences through loyalty, payments and order-ahead tools, Starbucks also understands that sometimes customers just want to quickly pick up their order and get on their way. "We have to boldly reinvent the future," Johnson said. "If mobile internet has created these new scenarios, we embrace that, but we don't do it at the expense of human connection."

Starbucks Looking to Utilize Artificial Intelligence (AI) Technology


Can artificial intelligence (AI) determine that you want to order a dark roast coffee with a splash of almond milk and one packet of sugar? It could be heading that directions as coffeehouse chain Starbucks is looking to utilize AI to open up additional avenues to sales. Per a Motley Fool report, Starbucks is partnering with Microsoft to use data to enhance the customer service experience. "As an engineering and technology organization, one of the areas we are incredibly excited to be pursuing is using data to continuously improve the experience for our customers and partners," said Starbucks chief technology officer Gerri Martin-Flickinger. When a customer uses the Starbucks mobile app, it uses previous orders as data to determine their beverage preferences based on local stores and even offer recommendations.

Starbucks' AI project is turning past investments into data insights


Last year the chain launched its "bean to cup" blockchain pilot in an effort to create more transparency in its supply chain. The traceability technology is another mark in Starbucks' commitment to ethically sourcing coffee beans. The company relies on the expertise of tech vendors, including Microsoft, to push its initiatives. In May the company tapped Microsoft for Azure's reinforcement learning technology. The ML technology is designed to digest feedback and then "make decisions in complex, unpredictable environments."

How Starbucks Is Using AI to Nurture Humanity TheCustomer


Called Deep Brew, this isn't about a flavor of coffee or tea. Deep Brew is the company's artificial intelligence (AI) program, and it's all about "nurturing humanity," as Johnson put it. If this sounds really strange, maybe rethinking AI would be helpful. At its core, it's about teaching computers to find patterns in data sets too big for humans to analyze. For example, AI company Atomwise looks for new compounds to be used in drugs to better treat diseases.

How Starbucks Is Using Artificial Intelligence


Starbucks (NASDAQ:SBUX) CEO Kevin Johnson is determined to deliver a company culture centered around meaningful human interaction. This month, he announced a new "brew" that figures to be a big part of this culture. Called Deep Brew, this isn't about a flavor of coffee or tea. Deep Brew is the company's artificial intelligence (AI) program, and it's all about "nurturing humanity," as Johnson put it. If this sounds really strange, maybe rethinking AI would be helpful.