Socially interactive agents (SIAs) are being used in various scenarios and are nearing productive deployment. Evaluating user satisfaction with SIAs' performance is a key factor in designing the interaction between the user and SIA. Currently, subjective user satisfaction is primarily assessed manually through questionnaires or indirectly via system metrics. This study examines the automatic classification of user satisfaction through analysis of social signals, aiming to enhance both manual and autonomous evaluation methods for SIAs. During a field trial at the Deutsches Museum Bonn, a Furhat Robotics head was employed as a service and information hub, collecting an "in-the-wild" dataset. This dataset comprises 46 single-user interactions, including questionnaire responses and video data. Our method focuses on automatically classifying user satisfaction based on time series classification. We use time series of social signal metrics derived from the body pose, time series of facial expressions, and physical distance. This study compares three feature engineering approaches on different machine learning models. The results confirm the method's effectiveness in reliably identifying interactions with low user satisfaction without the need for manually annotated datasets. This approach offers significant potential for enhancing SIA performance and user experience through automated feedback mechanisms.

In recent years, the demand for social robots has grown, requiring them to adapt their behaviors based on users' states. Accurately assessing user experience (UX) in human-robot interaction (HRI) is crucial for achieving this adaptability. UX is a multi-faceted measure encompassing aspects such as sentiment and engagement, yet existing methods often focus on these individually. This study proposes a UX estimation method for HRI by leveraging multimodal social signals. We construct a UX dataset and develop a Transformer-based model that utilizes facial expressions and voice for estimation. Unlike conventional models that rely on momentary observations, our approach captures both short- and long-term interaction patterns using a multi-instance learning framework. This enables the model to capture temporal dynamics in UX, providing a more holistic representation. Experimental results demonstrate that our method outperforms third-party human evaluators in UX estimation.

Effective communication between providers and their patients influences health and care outcomes. The effectiveness of such conversations has been linked not only to the exchange of clinical information, but also to a range of interpersonal behaviors; commonly referred to as social signals, which are often conveyed through non-verbal cues and shape the quality of the patient-provider relationship. Recent advances in large language models (LLMs) have demonstrated an increasing ability to infer emotional and social behaviors even when analyzing only textual information. As automation increases also in clinical settings, such as for transcription of patient-provider conversations, there is growing potential for LLMs to automatically analyze and extract social behaviors from these interactions. To explore the foundational capabilities of LLMs in tracking social signals in clinical dialogue, we designed task-specific prompts and evaluated model performance across multiple architectures and prompting styles using a highly imbalanced, annotated dataset spanning 20 distinct social signals such as provider dominance, patient warmth, etc. We present the first system capable of tracking all these 20 coded signals, and uncover patterns in LLM behavior. Further analysis of model configurations and clinical context provides insights for enhancing LLM performance on social signal processing tasks in healthcare settings.

Understanding social signals in multi-party conversations is important for human-robot interaction and artificial social intelligence. Social signals include body pose, head pose, speech, and context-specific activities like acquiring and taking bites of food when dining. Past work in multi-party interaction tends to build task-specific models for predicting social signals. In this work, we address the challenge of predicting multimodal social signals in multi-party settings in a single model. We introduce M3PT, a causal transformer architecture with modality and temporal blockwise attention masking to simultaneously process multiple social cues across multiple participants and their temporal interactions. We train and evaluate M3PT on the Human-Human Commensality Dataset (HHCD), and demonstrate that using multiple modalities improves bite timing and speaking status prediction. Source code: https://github.com/AbrarAnwar/masked-social-signals/.

Effective error detection is crucial to prevent task disruption and maintain user trust. Traditional methods often rely on task-specific models or user reporting, which can be inflexible or slow. Recent research suggests social signals, naturally exhibited by users in response to robot errors, can enable more flexible, timely error detection. However, most studies rely on post hoc analysis, leaving their real-time effectiveness uncertain and lacking user-centric evaluation. In this work, we developed a proactive error detection system that combines user behavioral signals (facial action units and speech), user feedback, and error context for automatic error detection. In a study (N = 28), we compared our proactive system to a status quo reactive approach. Results show our system 1) reliably and flexibly detects error, 2) detects errors faster than the reactive approach, and 3) is perceived more favorably by users than the reactive one. We discuss recommendations for enabling robot error awareness in future HRI systems.

Implicit bias can impede patient-provider interactions and lead to inequities in care. Raising awareness is key to reducing such bias, but its manifestations in the social dynamics of patient-provider communication are difficult to detect. In this study, we used automated speech recognition (ASR) and natural language processing (NLP) to identify social signals in patient-provider interactions. We built an automated pipeline to predict social signals from audio recordings of 782 primary care visits that achieved 90.1% average accuracy across codes, and exhibited fairness in its predictions for white and non-white patients. Applying this pipeline, we identified statistically significant differences in provider communication behavior toward white versus non-white patients. In particular, providers expressed more patient-centered behaviors towards white patients including more warmth, engagement, and attentiveness. Our study underscores the potential of automated tools in identifying subtle communication signals that may be linked with bias and impact healthcare quality and equity.

Building socially-intelligent AI agents (Social-AI) is a multidisciplinary, multimodal research goal that involves creating agents that can sense, perceive, reason about, learn from, and respond to affect, behavior, and cognition of other agents (human or artificial). Progress towards Social-AI has accelerated in the past decade across several computing communities, including natural language processing, machine learning, robotics, human-machine interaction, computer vision, and speech. Natural language processing, in particular, has been prominent in Social-AI research, as language plays a key role in constructing the social world. In this position paper, we identify a set of underlying technical challenges and open questions for researchers across computing communities to advance Social-AI. We anchor our discussion in the context of social intelligence concepts and prior progress in Social-AI research.

This paper introduces our dataset featuring human-robot interactions (HRI) in urban public environments. This dataset is rich with social signals that we believe can be modeled to help understand naturalistic human-robot interaction. Our dataset currently comprises approximately 15 hours of video footage recorded from the robots' perspectives, within which we annotated a total of 274 observable interactions featuring a wide range of naturalistic human-robot interactions. The data was collected by two mobile trash barrel robots deployed in Astor Place, New York City, over the course of a week. We invite the HRI community to access and utilize our dataset. To the best of our knowledge, this is the first dataset showcasing robot deployments in a complete public, non-controlled setting involving urban residents.

We present an ongoing project that aims to develop a social robot to help children cope with painful and distressing medical procedures in a clinical setting. Our approach uses automated planning as a core component for action selection in order to generate plans that include physical, sensory, and social actions for the robot to use when interacting with humans. A key capability of our system is that the robot's behaviour adapts based on the affective state of the child patient. The robot must operate in a challenging physical and social environment where appropriate and safe interaction with children, parents/caregivers, and healthcare professionals is crucial. In this paper, we present our system, examine some of the key challenges of the scenario, and describe how they are addressed by our system.

In human-robot collaboration, robot errors are inevitable -- damaging user trust, willingness to work together, and task performance. Prior work has shown that people naturally respond to robot errors socially and that in social interactions it is possible to use human responses to detect errors. However, there is little exploration in the domain of non-social, physical human-robot collaboration such as assembly and tool retrieval. In this work, we investigate how people's organic, social responses to robot errors may be used to enable timely automatic detection of errors in physical human-robot interactions. We conducted a data collection study to obtain facial responses to train a real-time detection algorithm and a case study to explore the generalizability of our method with different task settings and errors. Our results show that natural social responses are effective signals for timely detection and localization of robot errors even in non-social contexts and that our method is robust across a variety of task contexts, robot errors, and user responses. This work contributes to robust error detection without detailed task specifications.