In this article we are going to show how we built this simple experiment using various cloud based services. In order for the virtual assistant to interpret what a user wants to do, we must define user intents. One example of an intent is opening an account. Once we have created the intent, we need to define how the user will express his intent. In this case, we need to input utterances, i.e. variations of possible user statements for the intent.

Nowadays we can see an increasing demand for personalized digital services in financial services. According to the study 37% of bank clients would like their bank to be more like Amazon. Clients are indeed open to get Amazon like recommendations from their bank. Additionally the pressure from big techs is putting financial services firms under pressure to deliver enhanced customer experience. This includes personalizing offers to individuals like Amazon or Netflix.