Input errors in question-answering (QA) systems often lead to incorrect responses. Large language models (LLMs) struggle with this task, frequently failing to interpret user intent (misinterpretation) or unnecessarily altering the original question's structure (over-correction). We propose QuestionRAG, a framework that tackles these problems. To address misinterpretation, it enriches the input with external knowledge (e.g., search results, related entities). To prevent over-correction, it uses reinforcement learning (RL) to align the model's objective with precise correction, not just paraphrasing. Our results demonstrate that knowledge augmentation is critical for understanding faulty questions. Furthermore, RL-based alignment proves significantly more effective than traditional supervised fine-tuning (SFT), boosting the model's ability to follow instructions and generalize. By integrating these two strategies, QuestionRAG unlocks the full potential of LLMs for the question correction task.

Large language models excel at many tasks but still struggle with consistent, robust reasoning. We introduce Cohort-based Consistency Learning (CC-Learn), a reinforcement learning framework that improves the reliability of LLM reasoning by training on cohorts of similar questions derived from shared programmatic abstractions. To enforce cohort-level consistency, we define a composite objective combining cohort accuracy, a retrieval bonus for effective problem decomposition, and a rejection penalty for trivial or invalid lookups that reinforcement learning can directly optimize, unlike supervised fine-tuning. Optimizing this reward guides the model to adopt uniform reasoning patterns across all cohort members. Experiments on challenging reasoning benchmarks (including ARC-Challenge and StrategyQA) show that CC-Learn boosts both accuracy and reasoning stability over pretrained and SFT baselines. These results demonstrate that cohort-level RL effectively enhances reasoning consistency in LLMs.

Large language models have been shown to suffer from reasoning inconsistency issues. That is, they fail more in situations unfamiliar to the training data, even though exact or very similar reasoning paths exist in more common cases that they can successfully solve. Such observations motivate us to propose methods that encourage models to understand the high-level and abstract reasoning processes during training instead of only the final answer. This way, models can transfer the exact solution to similar cases, regardless of their relevance to the pre-training data distribution. In this work, we propose SAL, a self-supervised analogical learning framework. SAL mimics the human analogy process and trains models to explicitly transfer high-quality symbolic solutions from cases that they know how to solve to other rare cases in which they tend to fail more. We show that the resulting models after SAL learning outperform base language models on a wide range of reasoning benchmarks, such as StrategyQA, GSM8K, and HotpotQA, by 2% to 20%. At the same time, we show that our model is more generalizable and controllable through analytical studies.

Reliable responses of service chatbots are often achieved by employing retrieval-based methods that restrict answers to a knowledge base comprising predefined question-answer pairs (QA pairs). To accommodate potential variations in how a customer's query may be expressed, it emerges as the favored solution to augment these QA pairs with similar questions that are possibly diverse while remaining semantic consistency. This augmentation task is known as Similar Question Generation (SQG). Traditional methods that heavily rely on human efforts or rule-based techniques suffer from limited diversity or significant semantic deviation from the source question, only capable of producing a finite number of useful questions. To address these limitations, we propose an SQG approach based on Large Language Models (LLMs), capable of producing a substantial number of diverse questions while maintaining semantic consistency to the source QA pair. This is achieved by leveraging LLMs' natural language understanding capability through fine-tuning with specially designed prompts. The experiments conducted on a real customer-service dataset demonstrate that our method surpasses baseline methods by a significant margin in terms of semantic diversity. Human evaluation further confirms that integrating the answer that reflects the customer's intention is crucial for increasing the number of generated questions that meet business requirements.

Conceptual reasoning, the ability to reason in abstract and high-level perspectives, is key to generalization in human cognition. However, limited study has been done on large language models' capability to perform conceptual reasoning. In this work, we bridge this gap and propose a novel conceptualization framework that forces models to perform conceptual reasoning on abstract questions and generate solutions in a verifiable symbolic space. Using this framework as an analytical tool, we show that existing large language models fall short on conceptual reasoning, dropping 9% to 28% on various benchmarks compared to direct inference methods. We then discuss how models can improve since high-level abstract reasoning is key to unbiased and generalizable decision-making. We propose two techniques to add trustworthy induction signals by generating familiar questions with similar underlying reasoning paths and asking models to perform self-refinement. Experiments show that our proposed techniques improve models' conceptual reasoning performance by 8% to 11%, achieving a more robust reasoning system that relies less on inductive biases.

Building machine learning models can be a time-consuming process that often takes several months to implement in typical business scenarios. To ensure consistent model performance and account for variations in data distribution, regular retraining is necessary. This paper introduces a solution for improving online customer service in e-commerce by presenting a universal model for predict-ing labels based on customer questions, without requiring training. Our novel approach involves using machine learning techniques to tag customer questions in transcripts and create a repository of questions and corresponding labels. When a customer requests assistance, an information retrieval model searches the repository for similar questions, and statistical analysis is used to predict the corresponding label. By eliminating the need for individual model training and maintenance, our approach reduces both the model development cycle and costs. The repository only requires periodic updating to maintain accuracy.

Large language model (LLM) has achieved outstanding performance on various downstream tasks with its powerful natural language understanding and zero-shot capability, but LLM still suffers from knowledge limitation. Especially in scenarios that require long logical chains or complex reasoning, the hallucination and knowledge limitation of LLM limit its performance in question answering (QA). In this paper, we propose a novel framework KnowledgeNavigator to address these challenges by efficiently and accurately retrieving external knowledge from knowledge graph and using it as a key factor to enhance LLM reasoning. Specifically, KnowledgeNavigator first mines and enhances the potential constraints of the given question to guide the reasoning. Then it retrieves and filters external knowledge that supports answering through iterative reasoning on knowledge graph with the guidance of LLM and the question. Finally, KnowledgeNavigator constructs the structured knowledge into effective prompts that are friendly to LLM to help its reasoning. We evaluate KnowledgeNavigator on multiple public KGQA benchmarks, the experiments show the framework has great effectiveness and generalization, outperforming previous knowledge graph enhanced LLM methods and is comparable to the fully supervised models.

This paper presents a scholarly Knowledge Graph Question Answering (KGQA) that answers bibliographic natural language questions by leveraging a large language model (LLM) in a few-shot manner. The model initially identifies the top-n similar training questions related to a given test question via a BERT-based sentence encoder and retrieves their corresponding SPARQL. Using the top-n similar question-SPARQL pairs as an example and the test question creates a prompt. Then pass the prompt to the LLM and generate a SPARQL. Finally, runs the SPARQL against the underlying KG - ORKG (Open Research KG) endpoint and returns an answer. Our system achieves an F1 score of 99.0%, on SciQA - one of the Scholarly-QALD-23 challenge benchmarks.

This research studies graph-based approaches for Answer Sentence Selection (AS2), an essential component for retrieval-based Question Answering (QA) systems. During offline learning, our model constructs a small-scale relevant training graph per question in an unsupervised manner, and integrates with Graph Neural Networks. Graph nodes are question sentence to answer sentence pairs. We train and integrate state-of-the-art (SOTA) models for computing scores between question-question, question-answer, and answer-answer pairs, and use thresholding on relevance scores for creating graph edges. Online inference is then performed to solve the AS2 task on unseen queries. Experiments on two well-known academic benchmarks and a real-world dataset show that our approach consistently outperforms SOTA QA baseline models.

Recently, more and more people study online for the convenience of access to massive learning materials (e.g. test questions/notes), thus accurately understanding learning materials became a crucial issue, which is essential for many educational applications. Previous studies focus on using language models to represent the question data. However, test questions (TQ) are usually heterogeneous and multi-modal, e.g., some of them may only contain text, while others half contain images with information beyond their literal description. In this context, both supervised and unsupervised methods are difficult to learn a fused representation of questions. Meanwhile, this problem cannot be solved by conventional methods such as image caption, as the images may contain information complementary rather than duplicate to the text. In this paper, we first improve previous text-only representation with a two-stage unsupervised instance level contrastive based pre-training method (MCL: Mixture Unsupervised Contrastive Learning). Then, TQ-Net was proposed to fuse the content of images to the representation of heterogeneous data. Finally, supervised contrastive learning was conducted on relevance prediction-related downstream tasks, which helped the model to learn the representation of questions effectively. We conducted extensive experiments on question-based tasks on large-scale, real-world datasets, which demonstrated the effectiveness of TQ-Net and improve the precision of downstream applications (e.g. similar questions +2.02% and knowledge point prediction +7.20%). Our code will be available, and we will open-source a subset of our data to promote the development of relative studies.