Shopify's mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work. Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant's experience. This is why we're all here.

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we've grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale. This is life-defining work that directly impacts people's lives as much as it transforms your own.

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we've grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale. This is life-defining work that directly impacts people's lives as much as it transforms your own.

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you. At Shopify, we build products that help entrepreneurs around the world start and grow their business. Data is a crucial part of Shopify's mission to make commerce better for everyone. We organize and interpret petabytes of data to provide solutions for our merchants and stakeholders across the organization.

In the past decade, storied brands like meal-replacement Huel and men's grooming company Harry's built multibillion-dollar retail businesses by using social media and digital-first advertising to sell directly to consumers online, without the need for middlemen. These brands were exemplars of a new form of retail, called direct-to-consumer (DTC). The global pandemic only accelerated this trend, with many high-street stores being forced to close and to keep driving sales by going direct to shoppers online. Some brands successfully navigated the transition, like outdoor pizza oven maker Ooni, whose sales exploded during lockdown, with annual revenue up from £13.7 million ($167 million) in 2019 to £52.7 million in 2020. Shoppers also adapted--around 60 percent purchased from a direct-to-consumer brand at least once in 2021.

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you. At Shopify, we build products that help entrepreneurs around the world start and grow their business. Data is a crucial part of Shopify's mission to make commerce better for everyone. We organize and interpret petabytes of data to provide solutions for our merchants and stakeholders across the organization.

E-commerce has changed the world and our solutions power winning warehouses of the future. We're revolutionizing warehouse automation with collaborative mobile robots driven by artificial intelligence and advanced cloud-based software. As a Senior Data Analyst on the 6RS QA Engineering Team, you will have the opportunity to work with the immense amount of data collected by our Chuck robots and end-to-end 6RS warehouse automation system. We are looking for independent, inquisitive and creative people who can use Analytics to derive value from this data and provide insights into the behavior of the robots. Why 6RS? Recognized by the Boston Globe as a Top Place to Work Founded in Waltham, Massachusetts in 2015, 6 River Systems is a leading collaborative mobile robotics fulfilment solution and part of global commerce company Shopify.

E-commerce changed the world and our solutions power winning warehouses of the future. We're revolutionizing warehouse automation with collaborative mobile robots driven by cloud-based software. This is a Co-Op opportunity for college students who are excited about leveraging robotics data to create business value. The role would be joining the TechOps Data Automation and Intelligence team where we focus on using big data and automation to support the reliability and implementation of customer sites as well as report on the health of these sites to key stakeholders in the business. This role will be exposed to a wide breadth of data techniques, including big data analytics, data engineering, data science, and some traditional software development to support data built tools.

Company Description Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you. At Shopify, we build products that help entrepreneurs around the world start and grow their business. We’re the world’s fastest growing commerce platform with millions of merchants in more than 175 different countries, with solutions from point-of-sale and online commerce to financial, shipping logistics and marketing. Job Description Data is a crucial part of Shopify’s mission to make commerce better for everyone. We organize and interpret petabytes of data to provide solutions for our merchants and stakeholders across the organization. From pipelines and schema design to machine learning products and decision support, data science at Shopify is a diverse role with many opportunities to positively impact our success. Our Data Scientists focus on pushing products and the business forward, with a focus on solving important problems rather than specific tools. We are looking for talented data scientists to help us better understand our merchants and buyers so we can help them on their journey. Responsibilities: * Proactively identify and champion projects that solve complex problems across multiple domains * Partner closely with product, engineering and other business leaders to influence product and program decisions with data * Apply specialized skills and fundamental data science methods (e.g. regression, survival analysis, segmentation, experimentation, and machine learning when needed) to inform improvements to our business * Design and implement end-to-end data pipelines: work closely with stakeholders to build instrumentation and define dimensional models, tables or schemas that support business processes * Build actionable KPIs, production-quality dashboards, informative deep dives, and scalable data products * Influence leadership to drive more data-informed decisions * Define and advance best practices within data science and product teams Qualifications * 4-6 years of commercial experience as a Data Scientist solving high impact business problems * Extensive experience with Python and software engineering fundamentals * Experience with applied statistics and quantitative modelling (e.g. regression, survival analysis, segmentation, experimentation, and machine learning when needed) * Demonstrated ability to translate analytical insights into clear recommendations and effectively communicate them to technical and non-technical stakeholders * Curiosity about the problem domain and an analytical approach * Strong sense of ownership and growth mindset Experience with one or more: * Deep understanding of advanced SQL techniques * Expertise with statistical techniques and their applications in business * Masterful data storytelling and strategic thinking * Deep understanding of dimensional modelling and scaling ETL pipelines * Experience launching productionized machine learning models at scale * Extensive domain experience in e-commerce, marketing or SaaS Additional Information All your information will be kept confidential according to EEO guidelines. If you’re interested in helping us shape the future of commerce at Shopify, click the “Apply Now” button to submit your application. Please submit a resume and cover letter with your application. Make sure to tell us how you think you can make an impact at Shopify, and what drew you to the role. As there are multiple positions, this posting will remain live until all positions have been filled. Successful candidates can expect to hear back from us within 2 weeks of application. #LI-REMOTE Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet. At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

During the pandemic especially, it's become overwhelming for small- and medium-sized businesses (SMBs) to answer all of their customer service requests. A Freshworks survey found that companies experienced a 71% increase in overall contact volume between February 2020 and January 2021, and expect it to increase further. At the same time, customers -- while empathetic -- have become more demanding. The same poll shows that 68% of customer service managers have seen an increase in customer expectations. What's a company to do? Automation is one route to more manageable customer experience workloads, potentially.