Abstract--We introduce BERTO, a BERT -based framework for traffic prediction and energy optimization in cellular networks. Built on transformer architectures, BERTO delivers high prediction accuracy, while its Balancing Loss Function and prompt-based customization allow operators to adjust the trade-off between power savings and performance. Natural language prompts guide the model to manage underprediction and overprediction in accordance with the operator's intent. Experiments on real-world datasets show that BERTO improves upon existing models with a 4.13% reduction in MSE while introducing the feature of balancing competing objectives of power saving and performance through simple natural language inputs, operating over a flexible range of 1.4 kW in power and up to 9 variation in service quality, making it well suited for intelligent RAN deployments. Time series data is ubiquitous across all layers of modern communication networks.

Abstract--Effective agent shift scheduling is crucial for businesses, especially in the Contact Center as a Service (CCaaS) industry, to ensure seamless operations and fulfill employee needs. Most studies utilizing mathematical model-based solutions approach the problem as a single-step process, often resulting in inefficiencies and high computational demands. In contrast, we present a multiphase allocation method that addresses scalability and accuracy by dividing the problem into smaller sub-problems of day and shift allocation, which significantly reduces number of computational variables and allows for targeted objective functions, ultimately enhancing both efficiency and accuracy . Each subproblem is modeled as a Integer Programming Problem (IPP), with solutions sequentially feeding into the subsequent subproblem. We then apply the proposed method, using a multi-objective framework, to address the difficulties posed by peak demand scenarios such as holiday rushes, where maintaining service levels is essential despite having limited number of employees.

This paper introduces a dual-layer framework for network operator-side quality of experience (QoE) assessment that integrates both objective network modeling and subjective user perception extracted from live-streaming platforms. On the objective side, we develop a machine learning model trained on mean opinion scores (MOS) computed via the ITU-T P.1203 reference implementation, allowing accurate prediction of user-perceived video quality using only network parameters such as packet loss, delay, jitter, and throughput without reliance on video content or client-side instrumentation. On the subjective side, we present a semantic filtering and scoring pipeline that processes user comments from live streams to extract performance-related feedback. A large language model is used to assign scalar MOS scores to filtered comments in a deterministic and reproducible manner. To support scalable and interpretable analysis, we construct a labeled dataset of 47,894 live-stream comments, of which about 34,000 are identified as QoE-relevant through multi-layer semantic filtering. Each comment is enriched with simulated Internet Service Provider attribution and temporally aligned using synthetic timestamps in 5-min intervals. The resulting dataset enables operator-level aggregation and time-series analysis of user-perceived quality. A delta MOS metric is proposed to measure each Internet service provider's deviation from platform-wide sentiment, allowing detection of localized degradations even in the absence of direct network telemetry. A controlled outage simulation confirms the framework's effectiveness in identifying service disruptions through comment-based trends alone. The system provides each operator with its own subjective MOS and the global platform average per interval, enabling real-time interpretation of performance deviations and comparison with objective network-based QoE estimates.

Recent years have witnessed an explosive growth of AI models. The high cost of hosting AI services on GPUs and their demanding service requirements, make it timely and challenging to lower service costs and guarantee service quality. While spot instances have long been offered with a large discount, spot preemptions have discouraged users from using them to host model replicas when serving AI models. To address this, we introduce SkyServe, a system that efficiently serves AI models over a mixture of spot and on-demand replicas across regions and clouds. SkyServe intelligently spreads spot replicas across different failure domains (e.g., regions or clouds) to improve availability and reduce correlated preemptions, overprovisions cheap spot replicas than required as a safeguard against possible preemptions, and dynamically falls back to on-demand replicas when spot replicas become unavailable. We compare SkyServe with both research and production systems on real AI workloads: SkyServe reduces cost by up to 44% while achieving high resource availability compared to using on-demand replicas. Additionally, SkyServe improves P50, P90, and P99 latency by up to 2.6x, 3.1x, 2.7x compared to other research and production systems.

Electronic service quality (E-SQ) is a strategic metric for successful e-services.Among the service quality dimensions, tangibility is overlooked. However, by incorporating visuals or tangible tools, the intangible nature of e-services can be balanced. Thanks to advancements in Deep Learning for computer vision, tangible visual features can now be leveraged to enhance the browsing and searching experience of electronic services. Users usually have specific search criteria to meet, but most services will not offer flexible search filters. This research emphasizes the importance of integrating visual and descriptive features to improve the tangibility and efficiency of e-services. A prime example of an electronic service that can benefit from this is real-estate websites. Searching for real estate properties that match user preferences is usually demanding and lacks visual filters, such as the Damage Level to the property. The research introduces a novel visual descriptive feature, the Damage Level, which utilizes a deep learning network known as Mask-RCNN to estimate damage in real estate images. Additionally, a model is developed to incorporate the Damage Level as a tangible feature in electronic real estate services, with the aim of enhancing the tangible customer experience.

This paper explores optimal service resource management strategy, a continuous challenge for health information service to enhance service performance, optimise service resource utilisation and deliver interactive health information service. An adaptive optimal service resource management strategy was developed considering a value co-creation model in health information service with a focus on collaborative and interactive with users. The deep reinforcement learning algorithm was embedded in the Internet of Things (IoT)-based health information service system (I-HISS) to allocate service resources by controlling service provision and service adaptation based on user engagement behaviour. The simulation experiments were conducted to evaluate the significance of the proposed algorithm under different user reactions to the health information service.

Mobile crowdsourcing refers to systems where the completion of tasks necessarily requires physical movement of crowdworkers in an on-demand workforce. Evidence suggests that in such systems, tasks often get assigned to crowdworkers who struggle to complete those tasks successfully, resulting in high failure rates and low service quality. A promising solution to ensure higher quality of service is to continuously adapt the assignment and respond to failure-causing events by transferring tasks to better-suited workers who use different routes or vehicles. However, implementing task transfers in mobile crowdsourcing is difficult because workers are autonomous and may reject transfer requests. Moreover, task outcomes are uncertain and need to be predicted. In this paper, we propose different mechanisms to achieve outcome prediction and task coordination in mobile crowdsourcing. First, we analyze different data stream learning approaches for the prediction of task outcomes. Second, based on the suggested prediction model, we propose and evaluate two different approaches for task coordination with different degrees of autonomy: an opportunistic approach for crowdshipping with collaborative, but non-autonomous workers, and a market-based model with autonomous workers for crowdsensing.

Airport service quality evaluation is commonly found on social media, including Google Maps. This valuable for airport management in order to enhance the quality of services provided. However; prior studies either provide general review for topics discussed by travellers or provide sentimental value to tag the entire review without specifically mentioning the airport service that is behind such value. Accordingly, this work proposes using aspect based sentimental analysis in order to provide more detailed analysis for travellers reviews. This works applied aspect based sentimental analysis on data collected from Google Map about Dubai and Doha airports. The results provide tangible reasons to use aspect based sentimental analysis in order to understand more the travellers and spot airport services that are in need for improvement.

The development of urban-air-mobility (UAM) is rapidly progressing with spurs, and the demand for efficient transportation management systems is a rising need due to the multifaceted environmental uncertainties. Thus, this paper proposes a novel air transportation service management algorithm based on multi-agent deep reinforcement learning (MADRL) to address the challenges of multi-UAM cooperation. Specifically, the proposed algorithm in this paper is based on communication network (CommNet) method utilizing centralized training and distributed execution (CTDE) in multiple UAMs for providing efficient air transportation services to passengers collaboratively. Furthermore, this paper adopts actual vertiport maps and UAM specifications for constructing realistic air transportation networks. By evaluating the performance of the proposed algorithm in data-intensive simulations, the results show that the proposed algorithm outperforms existing approaches in terms of air transportation service quality. Furthermore, there are no inferior UAMs by utilizing parameter sharing in CommNet and a centralized critic network in CTDE. Therefore, it can be confirmed that the research results in this paper can provide a promising solution for autonomous air transportation management systems in city-wide urban areas.

Current communication networks use design methodologies that prevent the realization of maximum network efficiency. In the first place, while users' perception of satisfactory service diverges widely, current networks are designed to be a "universal fit," where they are generally over-engineered to deliver services appealing to all types of users. Also, current networks lack user-level data cognitive intelligence that would enable fast personalized network decisions and actions through automation. Thus, in this article, we propose the utilization of AI, big data analytics, and real-time non-intrusive user feedback in order to enable the personalization of wireless networks. Based on each user's actual QoS requirements and context, a multi-objective formulation enables the network to micro-manage and optimize the provided QoS and user satisfaction levels simultaneously. Moreover, in order to enable user feedback tracking and measurement, we propose a user satisfaction model based on the zone of tolerance concept. Furthermore, we propose a big-data-driven and AI-based personalization framework to integrate personalization into wireless networks. Finally, we implement a personalized network prototype to demonstrate the proposed personalization concept and its potential benefits through a case study. The case study shows how personalization can be realized to enable the efficient optimization of network resources such that certain requirement levels of user satisfaction and revenue in the form of saved resources are achieved.