BENGALURU: With increased adoption of Artificial Intelligence and Machine Learning, companies are now taking advantage of such emerging technologies to drive growth. Dell Technologies is expecting to see a significant impact of these technologies. "The utilization of AI and ML is becoming more widespread as companies seek to take advantage of the benefits these technologies offer. We have been exploring this field and currently have multiple projects, products focused on using AI to improve our business," Ramesh Jampula, VP, IT, India and APJC Regional CIO, Dell Technologies, told this newspaper. Talking about emerging tech such as IoT, multi-cloud, Jampula said businesses have varying needs that influence their IT strategies, but they all share common goals of reducing costs, increasing flexibility and creating new value.

Chatbots can answer frequently asked customer questions in a fraction of the time it takes a human to do so, freeing up your customer service team to do other tasks. Many times as a customer we face problem For example, imagine you encountered a problem using a product. You go on to the company's website and try to find an email address to ask for help. But the nearest available email support is reached by navigating through a drop-down menu and then browsing pages of FAQs. This exact situation can be easily resolved by chatbots -- they can easily help users troubleshoot any issues they have with products, or provide feedback on new features, simply by chatting with them.

Companies looking to replace human staff with robots at hotels, restaurants and other service industries, should consider giving them a female face, study finds. For the study, 170 volunteers were asked by experts from Washington State University in Pullman, Washington, for their thoughts on a scenario involving a hypothetical robot working in a service job - such as as a hotel greeter. The team discovered that people are more comfortable talking to a female presenting robot, especially if it has human-like features. The researchers said that in future, as well as a female face, it could be important for robots to have some degree of personality, especially if working in service jobs. Companies looking to replace human staff with robots at hotels, restaurants and other service industries, should consider giving them a female face, study finds.

Artificial Intelligence Technology Solutions, Inc., announced that its wholly-owned subsidiary Robotic Assistance Devices Inc. (RAD) has received an order from a leading regional financial institution. Although not disclosed due to confidentiality agreements, the end-user for this 1 ROSA180 unit will be RAD's first deployment into the financial services industry. "It's thrilling to open new markets, especially since we see so much potential for a significant number of deployments in this industry," said Steve Reinharz, CEO of AITX and RAD. "This ROSA180 deployment opens up a new vertical market that is desperately in need of the solutions RAD provides. We'll build on this win, and I'm excited to see this industry's response when ROSA3.0 is revealed on October 13," Reinharz added.

Artificial intelligence (AI) is machines that can simulate or replicate certain human cognitive functions. More specifically, AI software can affect the thinking behind decisions, create models that make decisions more efficiently, process information more quickly, and respond more rapidly to changes in the environment. For example, an AI program called Lounges can predict whether someone at the office will buy something from them based on previous purchases or whether they'll meet with a client at a specific time and place based on their social media posts. Artificial intelligence is made up of software and systems that can perform tasks that humans performed in places like Apple computers and Siri. AI has become very popular in popular culture in the last few years, being used in numerous movies and television shows.

AI makes the fast-paced, modern life with all its complexities much smoother and easier to process. AI understands human capabilities to a good functional degree. Incorporating AI into industries and services will help the industries and sectors increase their efficiency and output. AI is now finding its way into financial services in an increasing manner. There is a massive investment in developing AI for Finance, Healthcare, Retail and other important sectors.

The Covid-19 pandemic has been a black swan event that upturned our ideas of normalcy and wreaked havoc across the globe. But a silver lining to the pandemic is the positive disruptions it created in the marketplace, which in many ways has catapulted businesses and masses into adopting digital technologies, which will drive the next phase of transformation in the digital era. The crisis has thus encouraged companies to ramp up their tech capabilities and move towards cloud-based and data-driven solutions. This tech-oriented transformation also happens to be in tandem with the government's'Digital India' vision. The financial and banking services industry seems to be at the forefront of this change, as tech-enabled services disrupt the BFSI sector's traditional approach.

When Kroger customers in Cincinnati shop online these days, their groceries may be picked out not by a worker in their local supermarket but by a robot in a nearby warehouse. Gamers at Dave & Buster's in Dallas who want pretzel dogs can order and pay from their phones -- no need to flag down a waiter. And in the drive-through lane at Checkers near Atlanta, requests for Big Buford burgers and Mother Cruncher chicken sandwiches may be fielded not by a cashier in a headset, but by a voice-recognition algorithm. An increase in automation, especially in service industries, may prove to be an economic legacy of the pandemic. Businesses from factories to fast-food outlets to hotels turned to technology last year to keep operations running amid social distancing requirements and contagion fears.

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The business part will become second, while the intention of service becomes the primary thing to seek. The future is where services revolve around each individual for hassle-free living.