This week I am in Sibos in Sydney speaking about a number of things but the topic closest to my heart is the Future of Work and we're slicing and dicing that on stage in front of nearly 8000 bankers. I fully expect we'll be unpacking far too little with so many big topics swirling around when it comes to trying to imagine what the workplace looks like in 2050. I also expect it will be an awkward session with hard truths shy to come out and same old eager to fill in the blanks. As we were preparing this it became clear there is simply so very much to touch on. With it being one of the very few sessions regarding our biggest asset in banking – our employees, it's evident that collectively, it continues being so much more comfortable overall to speak about technology, numbers, standards and the theoretical threat of a distant AI future.

Duena is the author of "Emotional Banking: Fixing Culture, Leveraging FinTech and Transforming Retail Banks into Brands". She is an independent Digital and CX consultant, FinTech specialist, an entrepreneur and Angel Investor, a mentor for Startupbootcamp and Techstars, the founder of FinWinners – a Finovate coaching company, a blogger with cutting edge opinion style, a public speakers at industry events and the inventor of the Emotional Banking and EX concepts. Over the past few years, Duena has worked with multiple Tier 1 banks be it to assist them in their digital strategy or to help them transform. With a background in Psychology as well as Business, Duena is on a crusade to see lasting change in the industry. She is intensely passionate about getting banks to think of the concept of "Emotional Banking" or how to stop thinking feature set and start thinking customer's feelings, and is working with various organisations on deep cultural change programs that enable them to become truly Human Design led organisations and put Experience at the heart of the proposition to build strong brands that deliver Money Moments not financial products.

Opinions expressed by Forbes Contributors are their own. The author is a Forbes contributor. The opinions expressed are those of the writer.

Today another revolution is underway with potentially even further reaching consequences. Artificial Intelligence in industry, experts are predicting, will change everything about the way we produce, manufacture and deliver. Cognitive computing, machine learning, natural language processing – different terms have emerged as development of the technology has progressed in recent years.