Danielle Ling is an experienced video journalist and business reporter. As Associate Editor of NU Property & Casualty magazine and NU Propertycasualty360.com, Danielle manages all multimedia and reports on industry news and risk-related coverage, managing all weather-related content. Danielle heads PC360's video production, producing news packages, video interviews, and animated videos. A University of Maryland and Philip Merrill College of Journalism alum, prior to this role, Danielle served as a video journalist for Verizon FiOS 1 News NJ on the show "Push Pause."

Willis Towers Watson, the global advisory, broking and solutions company, and Relativity6, Inc., a machine learning and artificial intelligence (AI) insurance-technology company, recently announced that Willis Towers Watson has selected the Relativity6 platform to predict and optimise customer retention and win-back.

The insurance industry has become more digital in recent years as its reliance on data and technology has grown. Despite this, many insurers and insureds still rely on paper -- especially when it comes to claims.

The insurance industry has become more digital in recent years as its reliance on data and technology has grown. Despite this, many insurers and insureds still rely on paper -- especially when it comes to claims.