Abstract--In large scale e-commerce marketplaces, duplicate product listings frequently cause consumer confusion and operational inefficiencies, degrading trust on the platform and increasing costs. Traditional keyword-based search methodologies falter in accurately identifying duplicates due to their reliance on exact textual matches, neglecting semantic similarities inherent in product titles. T o address these challenges, we introduce a scalable, multimodal product deduplication designed specifically for the e-commerce domain. Our approach employs a domain-specific text model grounded in BERT architecture in conjunction with MaskedAutoEncoders for image representations. Both of these architectures are augmented with dimensionality reduction techniques to produce compact 128-dimensional embeddings without significant information loss. Complementing this, we also developed a novel decider model that leverages both text and image vectors. By integrating these feature extraction mechanisms with Milvus, an optimized vector database, our system can facilitate efficient and high-precision similarity searches across extensive product catalogs exceeding 200 million items with just 100GB of system RAM consumption. Empirical evaluations demonstrate that our matching system achieves a macro-average F1 score of 0.90, outperforming third-party solutions which attain an F1 score of 0.83. Our findings show the potential of combining domain-specific adaptations with state-of-the-art machine learning techniques to mitigate duplicate listings in large-scale e-commerce environments. In today's vast e-commerce marketplaces, particularly within the Turkish e-commerce landscape, customers frequently encounter duplicate product listings that create confusion and frustration during shopping.

Effective deep search agents must not only access open-domain and domain-specific knowledge but also apply complex rules-such as legal clauses, medical manuals and tariff rules. These rules often feature vague boundaries and implicit logic relationships, making precise application challenging for agents. However, this critical capability is largely overlooked by current agent benchmarks. To fill this gap, we introduce HSCodeComp, the first realistic, expert-level e-commerce benchmark designed to evaluate deep search agents in hierarchical rule application. In this task, the deep reasoning process of agents is guided by these rules to predict 10-digit Harmonized System Code (HSCode) of products with noisy but realistic descriptions. These codes, established by the World Customs Organization, are vital for global supply chain efficiency. Built from real-world data collected from large-scale e-commerce platforms, our proposed HSCodeComp comprises 632 product entries spanning diverse product categories, with these HSCodes annotated by several human experts. Extensive experimental results on several state-of-the-art LLMs, open-source, and closed-source agents reveal a huge performance gap: best agent achieves only 46.8% 10-digit accuracy, far below human experts at 95.0%. Besides, detailed analysis demonstrates the challenges of hierarchical rule application, and test-time scaling fails to improve performance further.

E-commerce search engines often rely solely on product titles as input for ranking models with latency constraints. However, this approach can result in suboptimal relevance predictions, as product titles often lack sufficient detail to capture query intent. While product descriptions provide richer information, their verbosity and length make them unsuitable for real-time ranking, particularly for computationally expensive architectures like cross-encoder ranking models. To address this challenge, we propose ReLSum, a novel reinforcement learning framework designed to generate concise, query-relevant summaries of product descriptions optimized for search relevance. ReLSum leverages relevance scores as rewards to align the objectives of summarization and ranking, effectively overcoming limitations of prior methods, such as misaligned learning targets. The framework employs a trainable large language model (LLM) to produce summaries, which are then used as input for a cross-encoder ranking model. Experimental results demonstrate significant improvements in offline metrics, including recall and NDCG, as well as online user engagement metrics. ReLSum provides a scalable and efficient solution for enhancing search relevance in large-scale e-commerce systems.

E-commerce information retrieval (IR) systems struggle to simultaneously achieve high accuracy in interpreting complex user queries and maintain efficient processing of vast product catalogs. The dual challenge lies in precisely matching user intent with relevant products while managing the computational demands of real-time search across massive inventories. In this paper, we propose a Nested Embedding Approach to product Retrieval and Ranking, called NEAR$^2$, which can achieve up to $12$ times efficiency in embedding size at inference time while introducing no extra cost in training and improving performance in accuracy for various encoder-based Transformer models. We validate our approach using different loss functions for the retrieval and ranking task, including multiple negative ranking loss and online contrastive loss, on four different test sets with various IR challenges such as short and implicit queries. Our approach achieves an improved performance over a smaller embedding dimension, compared to any existing models.

How to leverage large language model's superior capability in e-commerce recommendation has been a hot topic. In this paper, we propose LLM-PKG, an efficient approach that distills the knowledge of LLMs into product knowledge graph (PKG) and then applies PKG to provide explainable recommendations. Specifically, we first build PKG by feeding curated prompts to LLM, and then map LLM response to real enterprise products. To mitigate the risks associated with LLM hallucination, we employ rigorous evaluation and pruning methods to ensure the reliability and availability of the KG. Through an A/B test conducted on an e-commerce website, we demonstrate the effectiveness of LLM-PKG in driving user engagements and transactions significantly.

Leveraging multimodal data to drive breakthroughs in e-commerce applications through Multimodal Foundation Models (MFMs) is gaining increasing attention from the research community. However, there are significant challenges that hinder the optimal use of multimodal e-commerce data by foundation models: (1) the scarcity of large-scale, high-quality multimodal benchmark datasets; and (2) the lack of effective multimodal information integration methods. To address these challenges, in this paper, we introduce MMECInstruct, the first-ever, large-scale, and high-quality multimodal instruction dataset for e-commerce. We also develop CASLIE, a simple, lightweight, yet effective framework for integrating multimodal information for e-commerce. Leveraging MMECInstruct, we fine-tune a series of e-commerce MFMs within CASLIE, denoted as CASLIE models. Our comprehensive evaluation demonstrates that CASLIE models substantially outperform 5 categories of advanced baseline models in the in-domain evaluation. Moreover, CASLIE models show strong generalizability to out-of-domain settings. MMECInstruct and CASLIE models are publicly accessible through https://ninglab.github.io/CASLIE/.

This paper addresses the challenge of improving user experience on e-commerce platforms by enhancing product ranking relevant to users' search queries. Ambiguity and complexity of user queries often lead to a mismatch between the user's intent and retrieved product titles or documents. Recent approaches have proposed the use of Transformer-based models, which need millions of annotated query-title pairs during the pre-training stage, and this data often does not take user intent into account. To tackle this, we curate samples from existing datasets at eBay, manually annotated with buyer-centric relevance scores and centrality scores, which reflect how well the product title matches the users' intent. We introduce a User-intent Centrality Optimization (UCO) approach for existing models, which optimises for the user intent in semantic product search. To that end, we propose a dual-loss based optimisation to handle hard negatives, i.e., product titles that are semantically relevant but do not reflect the user's intent. Our contributions include curating challenging evaluation sets and implementing UCO, resulting in significant product ranking efficiency improvements observed for different evaluation metrics. Our work aims to ensure that the most buyer-centric titles for a query are ranked higher, thereby, enhancing the user experience on e-commerce platforms.

E-commerce stores enable multilingual product discovery which require accurate product title translation. Multilingual large language models (LLMs) have shown promising capacity to perform machine translation tasks, and it can also enhance and translate product titles cross-lingually in one step. However, product title translation often requires more than just language conversion because titles are short, lack context, and contain specialized terminology. This study proposes a retrieval-augmented generation (RAG) approach that leverages existing bilingual product information in e-commerce by retrieving similar bilingual examples and incorporating them as few-shot prompts to enhance LLM-based product title translation. Experiment results show that our proposed RAG approach improve product title translation quality with chrF score gains of up to 15.3% for language pairs where the LLM has limited proficiency.

Product attribute value identification (PAVI) involves automatically identifying attributes and their values from product information, enabling features like product search, recommendation, and comparison. Existing methods primarily rely on fine-tuning pre-trained language models, such as BART and T5, which require extensive task-specific training data and struggle to generalize to new attributes. This paper explores large language models (LLMs), such as LLaMA and Mistral, as data-efficient and robust alternatives for PAVI. We propose various strategies: comparing one-step and two-step prompt-based approaches in zero-shot settings and utilizing parametric and non-parametric knowledge through in-context learning examples. We also introduce a dense demonstration retriever based on a pre-trained T5 model and perform instruction fine-tuning to explicitly train LLMs on task-specific instructions. Extensive experiments on two product benchmarks show that our two-step approach significantly improves performance in zero-shot settings, and instruction fine-tuning further boosts performance when using training data, demonstrating the practical benefits of using LLMs for PAVI.

Product offers on e-commerce websites often consist of a product title and a textual product description. In order to enable features such as faceted product search or to generate product comparison tables, it is necessary to extract structured attribute-value pairs from the unstructured product titles and descriptions and to normalize the extracted values to a single, unified scale for each attribute. This paper explores the potential of using large language models (LLMs), such as GPT-3.5 and GPT-4, to extract and normalize attribute values from product titles and descriptions. We experiment with different zero-shot and few-shot prompt templates for instructing LLMs to extract and normalize attribute-value pairs. We introduce the Web Data Commons - Product Attribute Value Extraction (WDC-PAVE) benchmark dataset for our experiments. WDC-PAVE consists of product offers from 59 different websites which provide schema.org annotations. The offers belong to five different product categories, each with a specific set of attributes. The dataset provides manually verified attribute-value pairs in two forms: (i) directly extracted values and (ii) normalized attribute values. The normalization of the attribute values requires systems to perform the following types of operations: name expansion, generalization, unit of measurement conversion, and string wrangling. Our experiments demonstrate that GPT-4 outperforms the PLM-based extraction methods SU-OpenTag, AVEQA, and MAVEQA by 10%, achieving an F1-score of 91%. For the extraction and normalization of product attribute values, GPT-4 achieves a similar performance to the extraction scenario, while being particularly strong at string wrangling and name expansion.