Like most businesses today, your company is probably looking at the possible cost and productivity improvements achievable through digital technologies such as Robotic Process Automation (RPA) and analytics. If so, it's important to understand that digital transformation is a journey of very deep and broad, company-wide change. Through our Pinnacle Model research on digital journeys, we at Everest Group assessed the impact on enterprises implementing RPA. Our study finds that, compared to other enterprises, Pinnacle Enterprises (companies that achieve superior business outcomes in digital journeys) achieve 4X the ROI compared to other enterprises implementing RPA, higher improvement in operational metrics and higher impact in strategic areas. What makes the difference in RPA outcomes for Pinnacle Enterprises?

I spoke with Peter Quinn, who orchestrated the highly successful Robotic Process Automation (RPA) implementation at a large wealth management firm, about some of his insights and lessons learned. In that discussion, two of his methodologies stood out to me. His methodologies for funding the implementation and for change management led to capturing greater ROI from RPA. In our Pinnacle Model research at Everest Group, we investigated more than 200 leading companies undertaking RPA adoption. While the cost savings from RPA were similar across all the enterprises we studied, we found that Pinnacle Enterprises – those that achieved superior business outcomes – achieved a significantly higher (4X) return on investment.