Two Key Enablers for ROI in Robotic Process Automation

I spoke with Peter Quinn, who orchestrated the highly successful Robotic Process Automation (RPA) implementation at a large wealth management firm, about some of his insights and lessons learned. In that discussion, two of his methodologies stood out to me. His methodologies for funding the implementation and for change management led to capturing greater ROI from RPA. In our Pinnacle Model research at Everest Group, we investigated more than 200 leading companies undertaking RPA adoption. While the cost savings from RPA were similar across all the enterprises we studied, we found that Pinnacle Enterprises – those that achieved superior business outcomes – achieved a significantly higher (4X) return on investment.