In the era of Large Language Models (LLMs), establishing effective evaluation methods and standards for diverse human-AI interaction systems is increasingly challenging. To encourage more transparent documentation and facilitate discussion on human-AI system evaluation design options, we present an evaluation card SPHERE, which encompasses five key dimensions: 1) What is being evaluated?; 2) How is the evaluation conducted?; 3) Who is participating in the evaluation?; 4) When is evaluation conducted?; 5) How is evaluation validated? We conduct a review of 39 human-AI systems using SPHERE, outlining current evaluation practices and areas for improvement. We provide three recommendations for improving the validity and rigor of evaluation practices.

In order to address the increasing demands of real-world applications, the research for knowledge-intensive NLP (KI-NLP) should advance by capturing the challenges of a truly open-domain environment: web scale knowledge, lack of structure, inconsistent quality, and noise. To this end, we propose a new setup for evaluating existing KI-NLP tasks in which we generalize the background corpus to a universal web snapshot. We repurpose KILT, a standard KI-NLP benchmark initially developed for Wikipedia, and ask systems to use a subset of CCNet - the Sphere corpus - as a knowledge source. In contrast to Wikipedia, Sphere is orders of magnitude larger and better reflects the full diversity of knowledge on the Internet. We find that despite potential gaps of coverage, challenges of scale, lack of structure and lower quality, retrieval from Sphere enables a state-of-the-art retrieve-and-read system to match and even outperform Wikipedia-based models on several KILT tasks - even if we aggressively filter content that looks like Wikipedia. We also observe that while a single dense passage index over Wikipedia can outperform a sparse BM25 version, on Sphere this is not yet possible. To facilitate further research into this area, and minimise the community's reliance on proprietary black box search engines, we will share our indices, evaluation metrics and infrastructure.