Most enterprise businesses, for decades, have been subjected to tools that have bad user interface and complex designs. Apart from being boring and bulky, most of these tools require hours of training, onboarding, etc., before one can actually start using them. On an average, a typical employee ends up spending 70‑80 percent of their work time on outdated enterprise software. In this process, you eventually lose crucial work time in just figuring out the basic workflow. If the hours spent on enterprise software could be brought down without hampering the workflow, then it could be a huge boost in employee efficiency.

Machine learning presents an opportunity for companies to efficiently and effectively complete structured back-office tasks. It also has the power to help managers perform their work at a higher level, and as a result, improve employee performance and engagement. People management is rife with trouble zones, according to a VentureBeat article by BetterWorks CEO and Co-founder Kris Duggan, from ineffective performance management processes to inherent biases that strain workplace relations and stagnate development and advancement for diverse employee groups. Smart machines could mitigate those issues. Duggan cited Accenture, SAP and Deloitte as companies that have done away with traditional performance management systems that included features like rankings in favor of technology to improve transparency around employee performance evaluations.

Genpact (NYSE: G), a global leader in digitally-powered business process management and services, today launched its Neural Intelligence Platform that harnesses the power of artificial intelligence technologies, and brings middle and back office processing to the same level of digital automation as the front office to drive seamless customer journeys. Using a cognitive system powered by natural language processing, machine and deep learning techniques, the platform provides a versatile artificial intelligence-based capability that digitizes many business process solutions, including omni-channel management, contact center, account payable query management, and financial and accounting automation. The platform is the result of more than a decade of research and development in high performance business processing practices, recently crystallized into digital solutions through an aggressive build out of advanced technologies including robotic process automation, natural language processing, and machine learning. The platform also leverages Genpact's unique Lean DigitalSM approach that harnesses the combined power of process-centric technologies, design thinking, and deep domain expertise.