Citigroup CEO Michael Corbat said tens of thousands of the bank's U.S. call center workers could be replaced by cost-cutting A.I. With 209,000 workers worldwide, Citi (c) is under pressure to rein in its costs. The fourth-largest U.S. bank, it spends $8 billion a year on technology, the Financial Times reports, but this is the most explicit the CEO has been about how that investment might affect jobs. "When you think of data, A.I., raw digitization of changing processes, we still have tens of thousands of people in call centers, and we know when we can digitize those processes we not only radically change or improve the customer experience, it costs less to provide," Corbat told the FT. While the most common customer questions are easy for A.I. to handle, Citi has no plans to get rid of humans in its call centers altogether.

This report is a review of the First National Conference on Knowledge Representation and Inference in Sanskrit, Bangalore, India, 20 through 22 December, 1986 The conference was inspired by an article that appeared in the Spring 1985 issue of AI Magazine--"Knowledge Representation in Sanskrit and Artificial Intelligence." A working group has been created to pursue the goals of the conference and to possibly arrange another conference for 1987 and 1988 This conference is analogous to the consultation of philosophers and cognitive psychologists by computer scientists in the beginnings of AI. Western psychology and philosophy is quite different from the Indo-Aryan tradition: the former has its basis in Aristotelian logic and the scientific method, whereas the latter is also based on introspection and internal experience Nevertheless, both these schools have converged in the analysis of natural language and the extraction of the semantic message from a text.The purpose of AI in this context is to derive a "method" for natural language understanding; the purpose for the Sanskrit scholars was to understand the nature of language and thought in and of itself. Hence, for the Sanskrit scholars, the actual methodology was implicit; it was not the focus. The purpose of the conference was to extract this hidden "algorithm" of automatic semantic parsing from the Sanskrit pandits.

This conference is analogous to the ancient texts but little procedural consultation of philosophers and cognitive information), we had to rely on the This report is a review of the First psychologists by computer scientists pandits to whom the oral tradition had National Conference on Knowledge in the beginnings of AI. been passed. Representation and Inference in Western psychology and philosophy is The conference was inspired by Sri Sanskrit, Bangalore, India, 20 through quite different from the Indo-Aryan Paramananda Bharathi Swamiji and 22 December, 1986 The conference tradition: the former has its basis in was organized by Dr. H. N. Mahabala was inspired by an article that Aristotelian logic and the scientific (president, Computer Society of India; appeared in the Spring 1985 issue of method, whereas the latter is also chairman, Indian Institute of AI Magazine--"Knowledge based on introspection and internal Technology) and others. The conference Representation in Sanskrit and experience Nevertheless, both these was attended by the vice-chairman Artificial Intelligence." Virtually text.The purpose of AI in this context every institute of science, mathematics is to derive a "method" for natural language and engineering was represented. A working group has been created to was implicit; it was not the focus.