Understanding online conversations has attracted research attention with the growth of social networks and online discussion forums. Content analysis of posts and replies in online conversations is difficult because each individual utterance is usually short and may implicitly refer to other posts within the same conversation. Thus, understanding individual posts requires capturing the conversational context and dependencies between different parts of a conversation tree and then encoding the context dependencies between posts and comments/replies into the language model. To this end, we propose a general-purpose mechanism to discover appropriate conversational context for various aspects about an online post in a conversation, such as whether it is informative, insightful, interesting or funny. Specifically, we design two families of Conversation Kernels, which explore different parts of the neighborhood of a post in the tree representing the conversation and through this, build relevant conversational context that is appropriate for each task being considered. We apply our developed method to conversations crawled from slashdot.org,

Hashtag recommendation systems have emerged as a key tool for automatically suggesting relevant hashtags and enhancing content categorization and search. However, existing static models struggle to adapt to the highly dynamic nature of social media conversations, where new hashtags constantly emerge and existing ones undergo semantic shifts. To address these challenges, this paper introduces H-ADAPTS (Hashtag recommendAtion by Detecting and adAPting to Trend Shifts), a dynamic hashtag recommendation methodology that employs a trend-aware mechanism to detect shifts in hashtag usage-reflecting evolving trends and topics within social media conversations-and triggers efficient model adaptation based on a (small) set of recent posts. Additionally, the Apache Storm framework is leveraged to support scalable and fault-tolerant analysis of high-velocity social data, enabling the timely detection of trend shifts. Experimental results from two real-world case studies, including the COVID-19 pandemic and the 2020 US presidential election, demonstrate the effectiveness of H-ADAPTS in providing timely and relevant hashtag recommendations by adapting to emerging trends, significantly outperforming existing solutions.

Online conversations are particularly susceptible to derailment, which can manifest itself in the form of toxic communication patterns including disrespectful comments and abuse. Forecasting conversation derailment predicts signs of derailment in advance enabling proactive moderation of conversations. State-of-the-art approaches to conversation derailment forecasting sequentially encode conversations and use graph neural networks to model dialogue user dynamics. However, existing graph models are not able to capture complex conversational characteristics such as context propagation and emotional shifts. The use of common sense knowledge enables a model to capture such characteristics, thus improving performance. Following this approach, here we derive commonsense statements from a knowledge base of dialogue contextual information to enrich a graph neural network classification architecture. We fuse the multi-source information on utterance into capsules, which are used by a transformer-based forecaster to predict conversation derailment. Our model captures conversation dynamics and context propagation, outperforming the state-of-the-art models on the CGA and CMV benchmark datasets

Stigma is a barrier to treatment for individuals struggling with substance use disorders (SUD), which leads to significantly lower treatment engagement rates. With only 7% of those affected receiving any form of help, societal stigma not only discourages individuals with SUD from seeking help but isolates them, hindering their recovery journey and perpetuating a cycle of shame and self-doubt. This study investigates how stigma manifests on social media, particularly Reddit, where anonymity can exacerbate discriminatory behaviors. We analyzed over 1.2 million posts, identifying 3,207 that exhibited stigmatizing language towards people who use substances (PWUS). Using Informed and Stylized LLMs, we develop a model for de-stigmatization of these expressions into empathetic language, resulting in 1,649 reformed phrase pairs. Our paper contributes to the field by proposing a computational framework for analyzing stigma and destigmatizing online content, and delving into the linguistic features that propagate stigma towards PWUS. Our work not only enhances understanding of stigma's manifestations online but also provides practical tools for fostering a more supportive digital environment for those affected by SUD. Code and data will be made publicly available upon acceptance.

Online conversation understanding is an important yet challenging NLP problem which has many useful applications (e.g., hate speech detection). However, online conversations typically unfold over a series of posts and replies to those posts, forming a tree structure within which individual posts may refer to semantic context from higher up the tree. Such semantic cross-referencing makes it difficult to understand a single post by itself; yet considering the entire conversation tree is not only difficult to scale but can also be misleading as a single conversation may have several distinct threads or points, not all of which are relevant to the post being considered. In this paper, we propose a Graph-based Attentive Semantic COntext Modeling (GASCOM) framework for online conversation understanding. Specifically, we design two novel algorithms that utilise both the graph structure of the online conversation as well as the semantic information from individual posts for retrieving relevant context nodes from the whole conversation. We further design a token-level multi-head graph attention mechanism to pay different attentions to different tokens from different selected context utterances for fine-grained conversation context modeling. Using this semantic conversational context, we re-examine two well-studied problems: polarity prediction and hate speech detection. Our proposed framework significantly outperforms state-of-the-art methods on both tasks, improving macro-F1 scores by 4.5% for polarity prediction and by 5% for hate speech detection. The GASCOM context weights also enhance interpretability.

"Child's Play" actor Ed Gale admitted to Creep Catchers Unit that he was trying to meet a teenage boy for sex and he had engaged in sexually explicit online conversations with who he thought was a boy. The 59-year-old actor, who starred in the 1988 horror film "Child's Play" and several follow-ups, was confronted last Friday by the San Diego-based child advocacy group, which ran a sting operation at Gale's Hollywood apartment and released video from the encounter. The founder of the CC Unit, who goes by the name Ghost, met with Gale under the pretense that he was the 14-year-old boy Gale believed he had been conversing with. Upon meeting at Gale's apartment, Ghost presented Gale with printouts of the online conversations the actor allegedly had through one of CC Units' decoy accounts and asked Gale whether he had tried to solicit child pornography. A small group of 20-somethings are posing as young teens on online dating sites, trying to catch people they suspect are trying to lure them for sex.

Online forums that allow for participatory engagement between users have been transformative for the public discussion of many important issues. However, such conversations can sometimes escalate into full-blown exchanges of hate and misinformation. Existing approaches in natural language processing (NLP), such as deep learning models for classification tasks, use as inputs only a single comment or a pair of comments depending upon whether the task concerns the inference of properties of the individual comments or the replies between pairs of comments, respectively. But in online conversations, comments and replies may be based on external context beyond the immediately relevant information that is input to the model. Therefore, being aware of the conversations' surrounding contexts should improve the model's performance for the inference task at hand. We propose GraphNLI, a novel graph-based deep learning architecture that uses graph walks to incorporate the wider context of a conversation in a principled manner. Specifically, a graph walk starts from a given comment and samples "nearby" comments in the same or parallel conversation threads, which results in additional embeddings that are aggregated together with the initial comment's embedding. We then use these enriched embeddings for downstream NLP prediction tasks that are important for online conversations. We evaluate GraphNLI on two such tasks - polarity prediction and misogynistic hate speech detection - and found that our model consistently outperforms all relevant baselines for both tasks. Specifically, GraphNLI with a biased root-seeking random walk performs with a macro-F1 score of 3 and 6 percentage points better than the best-performing BERT-based baselines for the polarity prediction and hate speech detection tasks, respectively.

With the midterm elections just weeks away, the political vitriol and rhetoric are about to heat up. One Arizona State University professor thinks most of the hyperbolic chatter will come from malicious bots spreading racism and hate on social media and in the comments section on news sites. Victor Benjamin, assistant professor of information systems at the W. P. Carey School of Business, has been researching this phenomenon for years. He says the next generation of AI is a reflection of what's going on in society. Benjamin says that as AI learning becomes increasingly dependent on public data sets, such as online conversations, it is vulnerable to influence from cyber adversaries injecting disinformation and social discord. They are swaying public opinion on issues such as presidential elections, public health and social tensions.

Online conversations are ubiquitous in modern life, spanning industries from video games to telecommunications. This has led to an exponential growth in the amount of online conversation data, which has helped in the development of state-of-the-art natural language processing (NLP) systems like chatbots and natural language generation (NLG) models. Over time, various NLP techniques for text analysis have also evolved. This necessitates the requirement for a fully managed service that can be integrated into applications using API calls without the need for extensive machine learning (ML) expertise. AWS offers pre-trained AWS AI services like Amazon Comprehend, which can effectively handle NLP use cases involving classification, text summarization, entity recognition, and more to gather insights from text.

We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Product development has long been an elevated science with frameworks, rules and significant research work conducted to ensure the product in question is fit-for-market and valued for its price. But not every company is using the full suite of tools available to tap into the collective wisdom of the consumer base. Developing a product that can make or break your organization is too important to get wrong or approach without sufficient intelligence. While most organizations adopting a product engineering mindset approach their product development cycles with a structured framework, they may fail to analyze and incorporate deep insights from the billions of online conversations about products, companies, and trends.