Research shows that consumers are starting to prefer self-service to talk to a customer service agent. Inspired by this, smart brands bring their customers on their bot journey to deliver a more effective and efficient digital customer experience. The Wall Street Journal uses Facebook Messenger to launch its AI-powered bot. Now, this leading portal enables its users to stay on top of big news and stock quote easily. Through giving simple commands, it also shares key financial metrics, company information, and live stock quotes.

Google Translate is one of the popular and highly useful product of Google. It is based on Artificial Intelligence Algorithm. Google is constantly changing its translation application using artificial intelligence (AI). It is using Neural Machine Translation into Google Translate, which has radically improved results. AI team of the company calls it the Google Neural Machine Translation System (GNMT).