Designing artificial intelligence is an exercise in cyclical maximizing and minimizing. We need supersized data sets to train algorithms, but those algorithms must zoom in on answers to very specific questions. Single domains contain high-quality, pertinent data for business use cases, but much training and iterating is needed to produce a reliable AI product. Balancing big data with small problems led to the creation of Guru Technologies Inc. Co-founder and chief executive officer of Guru Technologies Inc., Rick Nucci (pictured), founded Boomi Inc., a unified cloud-native platform for range of end-to-end integration of digital ecosystems, which recently achieved FedRAMP Authorization. In his role at Guru, Nucci focuses on joining data and then dividing it into individualized knowledge pools for professional users.

Visionaries in the field of artificial intelligence in customer service see radical changes on the horizon, with a tipping point lying just a few years in the future. And if the prognostications of these experts--Zendesk partners Rick Nucci of Guru, Mike Murchison of Ada, and Mikhail Naumov of DigitalGenius--come to pass, AI will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe. "Customers are going to expect more communication channels, more availability, more languages--faster, better service," says Naumov, author of AI Is My Friend. "Companies are looking for ways to adopt technology to keep up with that level of increasing customer expectations." And, as Naumov, Murchison, and Nucci see it, this is just the beginning.