Cutting-edge technologies such as artificial intelligence (AI), machine learning, and many more have helped to build chatbots and voicebots for the utmost customer satisfaction in the highly competitive market. Industries need to leverage more AI products and solutions to deliver optimized performance in the long run efficiently and effectively without any damage and error. Here is an exclusive interview with Amit Gandhi, Founder, and CEO, NovelVox, who has enlightened the readers about how the company leverages artificial intelligence to offer a Conversational AI-based platform as well as a sentiment analyzer to have a better understanding of the market. NovelVox can be referred to as a software product house that has been revolutionizing the contact center industry for over the past decade. Since 2008, it has been offering tools to integrate core applications of multiple industries, including healthcare, retail, banking, insurance to name a few.