In the realm of automatic speech recognition (ASR), the quest for models that not only perform with high accuracy but also offer transparency in their decision-making processes is crucial. The potential of quality estimation (QE) metrics is introduced and evaluated as a novel tool to enhance explainable artificial intelligence (XAI) in ASR systems. Through experiments and analyses, the capabilities of the NoRefER (No Reference Error Rate) metric are explored in identifying word-level errors to aid post-editors in refining ASR hypotheses. The investigation also extends to the utility of NoRefER in the corpus-building process, demonstrating its effectiveness in augmenting datasets with insightful annotations. The diagnostic aspects of NoRefER are examined, revealing its ability to provide valuable insights into model behaviors and decision patterns. This has proven beneficial for prioritizing hypotheses in post-editing workflows and fine-tuning ASR models. The findings suggest that NoRefER is not merely a tool for error detection but also a comprehensive framework for enhancing ASR systems' transparency, efficiency, and effectiveness. To ensure the reproducibility of the results, all source codes of this study are made publicly available.

This paper introduces NoRefER, a novel referenceless quality metric for automatic speech recognition (ASR) systems. Traditional reference-based metrics for evaluating ASR systems require costly ground-truth transcripts. NoRefER overcomes this limitation by fine-tuning a multilingual language model for pair-wise ranking ASR hypotheses using contrastive learning with Siamese network architecture. The self-supervised NoRefER exploits the known quality relationships between hypotheses from multiple compression levels of an ASR for learning to rank intra-sample hypotheses by quality, which is essential for model comparisons. The semi-supervised version also uses a referenced dataset to improve its inter-sample quality ranking, which is crucial for selecting potentially erroneous samples. The results indicate that NoRefER correlates highly with reference-based metrics and their intra-sample ranks, indicating a high potential for referenceless ASR evaluation or a/b testing.