In year three of a global pandemic, consumers want businesses to be more empathetic. In response, brands are aligning more closely to changing consumer preferences. To deliver a superior customer experience, we see several B2C brands investing in technologies that enable personalization. But, doing this at scale, with millions of consumers, is quite a challenge. Conversational AI helps brands navigate this.

It will not be an overstatement to say that real estate is one of the biggest drivers of the Indian economy. Currently, the country's third-largest job creator, the sector is expected to contribute around 13% to the national GDP within the next five years. Thus, it is safe to say that technology has been leading the way for the sector to achieve its fullest potential. The past and the present: Understanding real estate's technological evolution Real estate in India has undergone several stages of tech-led transformations in the past decade and a half. The advent of online real estate platforms helped fix the end-consumer challenges to a certain extent.

NoBroker.com is a customer to customer property marketplace that makes it free for home owners and tenants to list properties and find properties by removing the broker from the equation. Typically the amount paid by both the owners and the tenants or buyers towards brokerage adds very little value to either party. This was an unnecessary intermediation cost which NoBroker.com is removing and helping the customer save. The property portal has been around for three years, and has been designed to be simple to use. More than twenty six lakh customers have used the services offered by the portal.