Artificial intelligence, or AI, was the buzz term across every sector in Singapore this year, and for good reason - the technology of using machines to simulate human intelligence has immense potential to transform lives for the better. In the private sector, AI was used to improve workflow processes in businesses as varied as e-commerce and hospitality. Hotels, for example, are increasingly deploying facial recognition systems, using AI technology to allow self-check-ins quickly and conveniently. Reportedly, trials using such systems at Ascott Orchard, Swissotel The Stamford and Grand Park City Hall can reduce check-in times by up to 70 per cent. National carrier Singapore Airlines uses AI to predict flight delays as well as handle customer feedback and queries more promptly.

Deputy Prime Minister and Minister for Finance, Heng Swee Keat, announced today that Singapore will embark on a plan to develop and use Artificial Intelligence (AI) to transform Singapore's economy and improve the lives of citizens. This plan is outlined in the National AI Strategy document that was unveiled at the SFF X SWITCH (Singapore FinTech Festival and Singapore Week of Innovation and TeCHnology) Conference. The National AI Strategy is key to the next stage of our Smart Nation journey. The key approach is to adopt a human-centric approach, and focus on delivering tangible benefits to citizens and businesses through AI. In line with this, we have identified five National AI Projects for a start, to use AI technologies to address key national challenges and deliver impactful social and/or economic benefits to Singaporeans.