mistrust
Don't Let Mistrust of Tech Companies Blind You to the Power of AI
It seems evident to me that almost 70 years after the first conference on artificial intelligence--where the nascent field's leaders suggested the task would be completed within a decade--the field is now poised to make a transformational impact on our lives. We don't need to reach artificial general intelligence, or AGI, whatever that means, for this to happen. I wrote as much in this column three weeks ago, citing evidence that after the astonishing leap of large language models that gave us ChatGPT, the advancements had not "plateaued" as some critics were charging. I also disagreed with the wave of skeptics claiming that what looked amazing in OpenAI's GPT-4, Anthropic's Claude 3, Meta's Llama 3, and an armada of Microsoft Copilots was merely a linguistic variation of a card trick. The hype, I insisted, is justified.
On the Definition of Appropriate Trust and the Tools that Come with it
Evaluating the efficiency of human-AI interactions is challenging, including subjective and objective quality aspects. With the focus on the human experience of the explanations, evaluations of explanation methods have become mostly subjective, making comparative evaluations almost impossible and highly linked to the individual user. However, it is commonly agreed that one aspect of explanation quality is how effectively the user can detect if the predictions are trustworthy and correct, i.e., if the explanations can increase the user's appropriate trust in the model. This paper starts with the definitions of appropriate trust from the literature. It compares the definitions with model performance evaluation, showing the strong similarities between appropriate trust and model performance evaluation. The paper's main contribution is a novel approach to evaluating appropriate trust by taking advantage of the likenesses between definitions. The paper offers several straightforward evaluation methods for different aspects of user performance, including suggesting a method for measuring uncertainty and appropriate trust in regression.
How much can we trust AI? How to build confidence before a large-scale deployment
In 2019, Amazon's facial-recognition technology erroneously identified Duron Harmon of the New England Patriots, Brad Marchand of the Boston Bruins and 25 other New England athletes as criminals when it mistakenly matched the athletes to a database of mugshots. How can artificial intelligence be better, and when will companies and their customers be able to trust it? "The issue of mistrust in AI systems was a major theme at IBM's annual customer and developer conference this year," said Ron Poznansky, who works in IBM design productivity. "To put it bluntly, most people don't trust AI--at least, not enough to put it into production. A 2018 study conducted by The Economist found that 94% of business executives believe that adopting AI is important to solving strategic challenges; however, the MIT Sloan Management Review found in 2018 that only 18% of organizations are true AI'pioneers,' having extensively adopted AI into their offerings and processes. This gap illustrates a very real usability problem that we have in the AI community: People want our technology, but it isn't working for them in its current state."
Combatting COVID-19 misinformation with machine learning (VB Live)
As machine learning has evolved, so have best practices, especially in the wake of COVID-19. Join this VB Live event to learn from experts about how machine learning solutions are helping companies respond in these uncertain times – and the lessons learned along the way. Misinformation around COVID-19 is driving human behavior across the world. Here in the information age, sensationalized clickbait headlines are crowding out actual fact-based content, and, as a result misinformation spreads virally. Conversations within small communities become the epicenter of false information, and that misinformation spreads as people talk, both online and off.
Council Post: Is Turning To AI In The Midst Of A Healthcare Crisis A Good Idea?
Humans make mistakes because we get tired, distracted and overwhelmed. We miss our flights because we confuse 6 p.m. and 16:00; we use salt instead of sugar. We take it as an inevitability and deal with it. Well, with artificial intelligence (AI), we don't have to. The beauty of AI is that it acts like a perfect mind.
Council Post: Building Ethical And Responsible AI Systems Does Not Start With Technology Teams
Chief Technology Officer at Integrity Management Services, Inc., where she is leading cutting edge technology solutions (AI) for clients. In his book Talking with Strangers, Malcolm Gladwell discusses an AI experiment that looked at 554,689 bail hearings conducted by New York City judges. As one online publication noted, "Of the more than 400,000 people released, over 40% either failed to appear at their subsequent trials or were arrested for another crime." However, decisions recommended by the machine learning algorithm on whom to detain or release would have resulted in 25% fewer crimes. This is an example of an AI system that is less biased than a human.
Should Autonomous AI be feared? Yes! Say 60% of Brits in a Survey
Data Science especially Artificial Intelligence has moved great strides, right from Intelligent Automation to driving cars, however, the human trust factor in AI still remains a concern. In a recent study conducted by a leading international Artificial Intelligence authority, Fountech.ai The survey which saw a participation of 2,000 UK-based adults, pulled concerning perceptions. About 60% have reservations by the idea that AI systems can function without human assistance. This rises to a whopping 70 per cent among the elderly above 55 years of age.
IBM i Pulse: June 7th, 2019
Most people do not trust AI enough to put it into production in their business. A recent study from The Economist found that 94% of executives think that utilizing AI would help them solve strategic challenges to their business, but the MIT Sloan Management Review found that only 18% of companies are embarrassing AI and an integral part of their day to day business. But why? Fear of bias data, lack of expandability, and a gap in skills all contribute to the hesitation when adopting AI. This lack of trust in AI systems stems from a more significant problem that needs to be solved. The capabilities of AI are advancing faster than most businesses abilities to manage the risks that come from AI. The good news is it isn't too late.
Mistrust of Huawei around the world imperils China's ambitions to lead tech revolution
SHANGHAI – China's ambitious drive to dominate next-generation 5G technology faces a sudden reality check as fears spread that telecom companies like Huawei could be proxies for Beijing's intrusive security apparatus. Fifth-generation mobile communications are the next milestone in the digital revolution, bringing near-instantaneous connectivity and vast data capacity. They will enable the widespread adoption of futuristic technologies such as artificial intelligence and automated cars and factories -- advances China is desperate to lead. With 5G's rollout expected to gain pace in coming years, the race to dominate standards and control security and data traffic underpins much of the current high-tech rivalry between the United States and China, technology experts said. Huawei's status as a leading world supplier of the backbone equipment for telecoms systems -- mostly in developing markets -- gives China an inside track. But analysts say mounting concern over Huawei imperils that lead.
Modeling Mistrust in End-of-Life Care
Boag, Willie, Suresh, Harini, Celi, Leo Anthony, Szolovits, Peter, Ghassemi, Marzyeh
In this work, we characterize the doctor-patient relationship using a machine learning-derived trust score. We show that this score has statistically significant racial associations, and that by modeling trust directly we find stronger disparities in care than by stratifying on race. We further demonstrate that mistrust is indicative of worse outcomes, but is only weakly associated with physiologically-created severity scores. Finally, we describe sentiment analysis experiments indicating patients with higher levels of mistrust have worse experiences and interactions with their caregivers. This work is a step towards measuring fairer machine learning in the healthcare domain.