Voice AI is expected to reduce global call centre labour costs by as much as US$80 billion by 2026, according to Gartner. However, Australia's adoption of conversational AI for customer service remains relatively low compared to other countries. "Nine-in-ten Australians are now smartphone users, with Siri, Google or Alexa at their fingertips," said Kun Wu, Founder and Managing Director of AI Rudder, a leading voice AI provider in the Asian Pacific (APAC). Voice AI technologies have enhanced consumers' lives in terms of communication, media use, entertainment and information searches. Given this high consumer penetration, Wu says the potential exists for the Australian customer service industry to follow APAC markets in using voice AI to deliver high-quality service.

The world is in trouble and not just because of COVID-19. Hype and fraud fascinates her and Artificial Intelligence is one of those areas rife in both. Milne is on a mission to get everyone talking about it...properly. 'Smoke Mirrors' is Milne's first book and focuses on the misuse of technical terminology. You might not think incorrectly using terms like AI is a big deal in the grand scheme of things but you'd be wrong.

Artificial Intelligence Laborato y, Wright-Patterson AFl?, Ohio 45433 Abstract The Air Force Institute of Technology [AFIT] provides master's degree education to Air Force and Army Officers in various engineering fields. It is in a unique position to educate and perform research in the area of applications of artificial intelligence to military problems. Its two AI faculty members are the only military officers with Ph D's in Artificial Intelligence. In the past two years, the artificial intelligence Laboratory of the AFIT has become a major focal point for AI research and applications within the government In this article, we describe our ongoing applications research in the areas of automated cockpit systems, natural language understanding, maintenance expert systems, expert systems for planning, and knowledge based software design. In response to the need for rapid training of engineers in artificial intelligence, AFIT has developed a Master's degree curriculum for AI.

Dr Milne, who has already climbed Carstensz Pyramid (Oceania) Vinson Massif (Antarctica), Elbrus (Europe), Kilimanjaro (Africa), Denali (North America) and Aconcagua (South America), will be the first mountaineer to use the IM-PACs (intelligent messaging, planning and collaboration) system. The technology, developed at the Artificial Intelligence Applications Institute in the University of Edinburgh's School of Informatics, has been designed to provide computer support to people and teams performing a range of tasks - not just expedition teams operating in extreme conditions, but also key personnel involved in planning and rescue services responding rapidly to emergencies. IM-PACs' foundations in artificial intelligence planning technologies supply a framework that encourages a methodological approach to any task and allows users to transmit and respond to information in ways that can adapt to the circumstances the expedition team finds itself in. During his ascent, Dr. Milne will be in regular contact with colleagues in base camp who will monitor his progress against his ascent plan. A laptop computer and satellite phone will allow details of his current status and progress to be sent over the internet to a support team in Edinburgh.

Sometimes less ambiguous, are extremely complex.

The Air Force Institute of Technology (AFIT) provides master's degree education to Air Force and Army Officers in various engineering fields It is in a unique position to educate and perform research in the area of applications of artificial intelligence to military problems. Its two AI faculty members are the only military officers with PhD's in Artificial Intelligence. In the past two years, the artificial intelligence Laboratory of AFIT has become a major focal point for AI research and applications within the government. In this article, we describe our on-going applications research in the areas of automated cockpit systems, natural language understanding, maintenance expert systems, expert systems for planning and knowledge based software design.