Mihup is a platform where it enables developers to create customized voice interfaces with full control over brand identity and privacy. TimesTech interacted with Bhaskar Mishra, Head of Product, Mihup to know about Future of Conversation Intelligence in India, rising importance of AI and much more. Bhasker: Founded in June 2016 and headquartered in Kolkata, Mihup is a leading Conversation Intelligence platform for boosting contact center performance. Built on the industry's most accurate AI engine, Mihup channelizes contact center performance leading to seamless customer-agent call interaction. With a focus on end-to-end performance enhancement of enterprises, Mihup offers services across industries like BFSI, Ecommerce, Retail, and BPO.

There is no denying that human language is complex and diverse. Each region has its own dialects, syntax rules and slang, both verbally and in writing. The same languages these days we are trying to teach machines as everyone needs their machines to talk. Natural language processing (NLP) is a crucial artificial intelligence technology that helps resolve uncertainty in language. It complements useful numeric structure to the data for many applications such as voice technology or speech recognition.

There have been numerous examples over the last two decades of how Natural Language Processing, or NLP, is being used by companies to provide an intelligent voice to gadgets and searches. Think, for instance, how the world of search engines--from Yahoo, Microsoft and Google--have changed the Internet with text-based search algorithms driving and augmenting the World Wide Web. NLP, though, does much more than just that and text analytics. NLP exploration on our current digital planet includes voice searches on automobiles and then, of course, the dictation mechanics of the software world. I have an 18-month-old who thrives on YouTube searches asking for'Peppa Pig' or'Mickey Mouse' series while my 5-year-old is exploring the world of content on YouTube (of course, with restricted parental control)--from watching the world of KungFu Panda to how to make dummy videos.