Chatbots cut business costs by $20 million last year. By 2022, that savings is expected to jump to $8 billion.[1] Artificial intelligence (AI) allows customers to ask questions, compare products and pricing, and make purchases, without speaking to a sales representative. In fact, Gartner predicts that by 2020, customers will manage 85% of their enterprise relationships without interacting with a human. Not only does this empower consumers, but it saves your business time and money with fewer personnel on the payroll.

Capital and investments still hinge on financial institutions that are well known to Wall Street. In this digital age it is the adjacent industries who are adopting advanced technologies proactively. Outside the banking walls the world is becoming digitally intertwined. The fast flow of widespread information is transforming the way goods and services get transacted. Could this be the future of banking?

The digital revolution is democratizing societal change, evolving human progress by helping people & organizations innovate in ways not previously possible. Intelligent machines are increasingly complementing human reasoning to augment and enrich our experience and competencies. Machine learning Computers continuously learn from new data to evolve into advanced, intelligent systems. Human language technologies Computers and humans communicate using speech recognition, language modeling and understanding, and spoken language and dialog systems. Perception and sensing Computers and devices recognize what their visual sensors detect, facilitating tasks ranging from autonomous driving to medical image analysis.

As the EMR "space race" peaks, clinical and health leaders are coming to understand that digitizing data does not, on its own, drive innovation or transformation. Many are wondering what's next. Looking ahead, the next wave in our journey towards digital transformation is Artificial Intelligence (AI). Simply put, Artificial Intelligence is a collection of systems that sense, comprehend, act and learn. The goal of AI in health is to drive greater "data dividends" than what we are getting from investments already made in EMRs and other systems.

If you are at Sibos and would like to meet with Microsoft, please stop by booth #G19 or reach out to us at sibosms@microsoft.com. At Sibos, Microsoft is showcasing how it is empowering financial institutions to drive digital transformation with solutions to reimagine the client experience for a digital world, empower employees with modern productivity suites and digital workstyles, optimize operations through improved insight into risk and operational models, and transform products with open and connected systems and highly-automated digital processes. Through a combination of Microsoft and partner solutions, financial institutions can turn data into insight, transform ideas into action, and turn change into opportunity. Karen Cone, Microsoft General Manager of Worldwide Financial Services, gives a round-up of the latest news and views from the third day at Sibos. Hear from Microsoft General Manager of Worldwide Financial Services, Karen Cone, as she shares a round-up of today's discussion and conference sessions at Sibos.

Cognitive Computing in its essence is tremendously creative, it helps us to find complex correlations, and lets us see things that could not be seen with an average human eye. What once was science fiction, is now reality. And that's why I want to share a couple of practical examples, how life sciences companies have applied cognitive services and artificial intelligence to transform their businesses and ultimately provide better, innovative products, invent new business models, provide personalized, customer-centric services and optimized their operations. This first example with Dartmouth Hitchcock shows how to get closer to the vision of ever more individualized healthcare: ImagineCare is a highly coordinated, intensely personalized solution for chronic diseases. This cloud-based system enables nurses and health coaches track and respond to an individual's health status in real time.

One of the things I love about my job is seeing how today's technologies can enable new ways of doing things that make a real impact on people's lives. Case in point: The dyslexia-screening tool developed by Optolexia, which was named a "Future Swedish Innovator" by SvD, one of the largest newspapers in Sweden. Taking advantage of the cloud computing and machine learning Optolexia aims to help schools identify students at risk for dyslexia significantly earlier than current screening tests. Its solution is a great example of a project that falls into the upper left quadrant of the four-block diagram tool I covered in a previous blog, which is to say that it's a project that benefits tremendously from being in the cloud with relatively low risk and it was able to be implemented quickly. As many as 10–15 percent of school-age children are dyslexic, and the International Dyslexia Association estimates there are 1 billion people with dyslexia worldwide.