Improving business efficiency with AI - Microsoft Enterprise

Chatbots cut business costs by $20 million last year. By 2022, that savings is expected to jump to $8 billion.[1] Artificial intelligence (AI) allows customers to ask questions, compare products and pricing, and make purchases, without speaking to a sales representative. In fact, Gartner predicts that by 2020, customers will manage 85% of their enterprise relationships without interacting with a human. Not only does this empower consumers, but it saves your business time and money with fewer personnel on the payroll.