Voice technology has come such a long way and according to my interview with Edward Miller, the Founder and CEO of LumenVox, we still have so much opportunity ahead with speech software. I love his vision for speech and voice biometrics in our contact centers. What makes LumenVox unique in the industry? As a company, we are focused on delivering speech-enabling software that is easy to use, reliable, highly scalable, and future-proof. LumenVox is the only pure speech technology player that is truly agnostic in the market today.

SAN DIEGO, August 03, 2021--(BUSINESS WIRE)--LumenVox, a leading provider of speech and voice technology, today announced its next-generation Automatic Speech Recognition (ASR) engine with transcription. The new engine, built on a foundation of artificial intelligence (AI) and deep machine learning (ML), outpaces its competition in delivering the most accurate speech-enabled customer experiences. The new LumenVox ASR engine stands apart from the rest with its end-to-end Deep Neural Network (DNN) architecture and its state-of-the-art speech recognition processing capabilities. The new ASR engine not only accelerates the ability to add new languages and dialects but also provides a modern toolset to expand the language model to serve a more diverse base of users. "New demands have redefined the very meaning of Automated Speech Recognition," said Dan Miller, lead analyst at Opus Research.