Businesses need to query visually rich documents (VRDs) like receipts, medical records, and insurance forms to make decisions. Existing techniques for extracting entities from VRDs struggle with new layouts or require extensive pre-training data. We introduce VRDSynth, a program synthesis method to automatically extract entity relations from multilingual VRDs without pre-training data. To capture the complexity of VRD domain, we design a domain-specific language (DSL) to capture spatial and textual relations to describe the synthesized programs. Along with this, we also derive a new synthesis algorithm utilizing frequent spatial relations, search space pruning, and a combination of positive, negative, and exclusive programs to improve coverage. We evaluate VRDSynth on the FUNSD and XFUND benchmarks for semantic entity linking, consisting of 1,592 forms in 8 languages. VRDSynth outperforms state-of-the-art pre-trained models (LayoutXLM, InfoXLMBase, and XLMRobertaBase) in 5, 6, and 7 out of 8 languages, respectively, improving the F1 score by 42% over LayoutXLM in English. To test the extensibility of the model, we further improve VRDSynth with automated table recognition, creating VRDSynth(Table), and compare it with extended versions of the pre-trained models, InfoXLM(Large) and XLMRoberta(Large). VRDSynth(Table) outperforms these baselines in 4 out of 8 languages and in average F1 score. VRDSynth also significantly reduces memory footprint (1M and 380MB vs. 1.48GB and 3GB for LayoutXLM) while maintaining similar time efficiency.

Traditional banks face increasing competition from FinTechs in the rapidly evolving financial ecosystem. Raising operational efficiency is vital to address this challenge. Our study aims to improve the efficiency of document-intensive business processes in banking. To that end, we first review the landscape of business documents in the retail segment. Banking documents often contain text, layout, and visuals, suggesting that document analytics and process automation require more than plain natural language processing (NLP). To verify this and assess the incremental value of visual cues when processing business documents, we compare a recently proposed multimodal model called LayoutXLM to powerful text classifiers (e.g., BERT) and large language models (e.g., GPT) in a case study related to processing company register extracts. The results confirm that incorporating layout information in a model substantially increases its performance. Interestingly, we also observed that more than 75% of the best model performance (in terms of the F1 score) can be achieved with as little as 30% of the training data. This shows that the demand for data labeled data to set up a multi-modal model can be moderate, which simplifies real-world applications of multimodal document analytics. Our study also sheds light on more specific practices in the scope of calibrating a multimodal banking document classifier, including the need for fine-tuning. In sum, the paper contributes original empirical evidence on the effectiveness and efficiency of multi-model models for document processing in the banking business and offers practical guidance on how to unlock this potential in day-to-day operations.