The way businesses communicate internally has evolved rapidly, moving from email and telephone to automated digital communication channels. IT operations teams must meet the demands of digital transformation faster than ever before, with instant 24/7 support and faster ticket resolution. "The product works out of the box. With minimal configuration you'll have exposure over your infrastructure to a level you've not had before, allowing you to make informed business decisions."

With Axios Systems introducing Artificial Intelligence (AI) chatbot integration capabilities into its next release, we look at how chatbots can improve your overall IT Service Management (ITSM) efficiency and productivity. Intelligent CIO talks to Craig Whytock, Solutions Consultant, Axios Systems, about how you can improve your ITSM delivery with AI chatbots. What is driving the demand for chatbots? When I chat to my customers, they're telling me that real-time engagement is key to delivering a greater experience for their businesses. They are looking for 24/7 availability, faster ticket resolution and if possible, an instant response.