Several businesses began to use artificial intelligence and cloud-based services during the epidemic to give clients the satisfaction of having a personal conversation with someone who can assist them in solving their difficulties. Conversational AI allows organizations to create a more personalized experience for their customers, resulting in improved communication across industries. The global conversational AI market is estimated to be valued at $18.4 billion by 2026, up from $6.8 billion in 2021, according to Markets and Markets, with a CAGR of 21.8 percent between 2021 and 2026. Big Data and Natural Language Processing are currently dominating the market, which is constantly developing and evolving (NLP). VDO.AI founded in 2017 by Mr. Amitt Sharma, is a global advertising technology innovator and disruptor that helps businesses overcome the lacuna of consumer attention through intelligent, high-impact, and laser-targeted solutions.

The Inside the Mind of the CEO interview series explores a wide range of critical decisions faced by chief executives around the world. For more insight, see PwC's CEO Survey. Vodnjan, a speck of a place on the Croatian peninsula of Istria, is the unlikely home to a European unicorn, a startup valued at US$1 billion–plus. The town has about 6,100 people, cobbled streets, a medieval clock tower, and a reputation for great olive oil. Today, it also has a new high-tech campus on its outskirts, home to Infobip, the brainchild of Silvio Kutić, whose family is from Vodnjan. In 2019, more than 4.8 billion people received messages on their smartphone from their taxi drivers, social media sites, banks, delivery companies, and other sources -- messages powered by Infobip technology. Millions of consumers in rural areas without Internet access also used the company's platform to access services and share information. CPaaS is a cloud-based delivery model that allows organizations to add real-time communications capabilities, such as voice, video, and messaging, to business applications without the need to build the technology infrastructure.