New research from Juniper Networks has found a growing appetite from both enterprises and consumers to use AI technologies. Juniper surveyed 700 global IT decision-makers for its research and found that most (67%) executives have AI as a top strategic priority for 2021. However, integrating AI remains a challenge. "As a CIO, when I see so much interest in an emerging technology, I always need to remind people there are pitfalls if it's not managed correctly. For artificial intelligence, there is no doubt that there is light at the end of the challenge-filled tunnel, and significant potential to generate even more meaningful and incredible outcomes than we've seen so far."

Mike Tyson famously said that "Everyone has a plan until they get punched in the mouth". Every company had a strategic plan coming into 2020. Then, Covid-19 walked into the ring. Insurance has been hit hard by Covid-19 and economic hardship. With many insurers focused on cash conservation, leading insurers can emerge from the crisis even stronger if they make smart investments in AI. Insurers' massive customer datasets and their famously manual processes create some'quick win' AI opportunities.