Services using facial recognition technology are expanding in Japan, allowing, for example, touchless or ticketless entry through train station gates and payments at shops without the need to take out a wallet or a credit card. Expectations are growing that the evolution of artificial intelligence will improve accuracy of facial recognition systems and help reduce fraud. Meanwhile, concerns about privacy violations persist, making thorough user information management essential. Trial Holdings, which runs discount stores and other operations, has introduced a payment service using NEC's facial recognition technology at 15 stores in Tokyo and Fukuoka Prefecture. Advance registration allows customers to shop simply by scanning goods at the self-checkout counter without using cash or smartphone payment services.

A facial recognition system has been introduced at ticket gates at Ikebukuro Station on the Tobu Tojo Line in Tokyo. Hitachi and Tobu Railway on Wednesday introduced a facial recognition system at ticket gates at Ikebukuro Station in Tokyo's Toshima Ward. Passengers can pass through the ticket gates hands-free if they register their facial data and commuter pass information in advance. The companies hope to encourage other railway operators to adopt the system, which can be installed by simply adding cameras and other equipment to existing ticket gates. The system was jointly developed in cooperation with three ticket gate manufacturers, including Toshiba. This is the first time that the system has been installed at a major terminal station in Tokyo.