Artificial intelligence (AI) is increasingly a part of how businesses stay competitive – they're using it to predict customer behaviour, automate tasks, personalise customer experiences, manage supply chains and more. And AI-powered technology isn't just for large enterprises – many small businesses are also enjoying the benefits of AI. It comes as no surprise that nearly three-quarters of small and medium-sized businesses (SMBs) will invest in software and apps over the next year, according to a 2018 Vistage survey. But would you have guessed that – along with CRM – AI tops the list of technologies that SMBs are planning to invest in? At Dreamforce 2018, Vistage's Chief Research Officer, Joe Galvin, shared the whats, hows and whys of AI for small and medium-sized businesses in the session'Customer Insights: How AI Is Revolutionising SMBs Today'.