Predictive analytics, artificial intelligence, machine learning, personalization, consumer-centric services, enhanced security and telehealth all will affect the delivery and business of healthcare in big ways in 2020, according to five health IT experts from GetWellNetwork, a digital health company that focuses on the patient experience and patient engagement. Healthcare IT News interviewed the CEO, CSO, CISO, CTO and vice president of strategy at GetWellNetwork to get their perspectives on where health IT is headed this year. Their answers ran the gamut, and are good indicators for where healthcare provider organization CIOs and other provider IT leaders need to keep their eyes on. In 2020, predictive guidance will enhance patient workflows, leading clinicians to increasingly deliver the right modality of treatment, adjust treatment recommendations as needed and triage patients to the right location throughout their care journey, whether it is the ER, urgent care or an at-home video consultation, said Robin Cavanaugh, chief technology officer at GetWellNetwork. "Additionally, predictive analytics will guide patient care by suggesting additional healthcare services that similar patients have utilized, augmenting treatment protocols with healthy living suggestions and curating information to resources that may be helpful after treatment," he added.