The pandemic has significantly changed citizens' expectations as digital and contactless interaction with government became the norm. The path to a digital-first approach to citizen services became a racetrack as agencies rushed to deploy new ways to meet their constituent needs, online. New friction points in the digital journey have emerged as citizens and employees grapple with inconsistent experience, lack of personalization, or limited self-service options. To better coalesce the individuals calls that contact centers receive, agencies are turning to artificial intelligence and machine learning and uncovering hidden meaning to drive change.

Last February, President Trump signed an Executive Order on Maintaining American Leadership in Artificial Intelligence (AI). It prompted federal agencies and offices to build out their AI capabilities by employing new tools and methods of adoption. This hour long video webinar will will bring together thought leaders from federal civilian agencies -- and their counterparts in the private sector -- to discuss how AI is being used to reduce cybersecurity risks, adopt modern identity strategies, and enable security models based on zero trust. CART Captioner Professional Certifications Our CART services are provided by Home Team Captions. All of our CART captioners hold, at minimum, the CCP (Certified CART Provider) certification, or higher, from NCRA (National Court Reporters Association.) To view the CART feed for this webinar: Register for this webinar, login from the link provided, and click on the CART Tab and click the link to begin using CART.