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Automation adoption is up, but challenges persist

#artificialintelligence

The Transform Technology Summits start October 13th with Low-Code/No Code: Enabling Enterprise Agility. A new report from consulting firm Emergn, Realizing the Human-Machine Relationship, finds that while automation isn't helping to create new products, the return on investment (ROI) remains high in the enterprise. A majority of the barriers preventing organizations from seeing positive impacts from automation are related to people, according to the report, while better guidance around best practices for implementation has the potential to ensure greater ROI from automation. In May 2021, Emergn surveyed 320 directors, VPs, presidents, and chief officers from organizations in the life sciences, insurance, and financial services industries across Germany, Switzerland, the U.K., and the U.S. The study examined how organizations are incorporating automation technologies including workflow automation, chatbots, task automation and robotic process automation, and machine learning into their operations, as well as how this automation is impacting the work of employees. Countering assertions that automation is more trend-following than strategic, 91% of respondents told Emergn that automation technologies have affected their business positively.