Although diversity in NLP datasets has received growing attention, the question of how to measure it remains largely underexplored. This opinion paper examines the conceptual and methodological challenges of measuring data diversity and argues that interdisciplinary perspectives are essential for developing more fine-grained and valid measures.

This paper addresses the issue of connecting people online to help them find support with their day-to-day problems. We make use of declarative norms for mediating online interactions, and we specifically focus on the issue of leveraging diversity when connecting people. We run pilots at different university sites, and the results show relative success in the diversity of the selected profiles, backed by high user satisfaction.

As the use of online platforms continues to grow across all demographics, users often express a desire to feel represented in the content. To improve representation in search results and recommendations, we introduce end-to-end diversification, ensuring that diverse content flows throughout the various stages of these systems, from retrieval to ranking. We develop, experiment, and deploy scalable diversification mechanisms in multiple production surfaces on the Pinterest platform, including Search, Related Products, and New User Homefeed, to improve the representation of different skin tones in beauty and fashion content. Diversification in production systems includes three components: identifying requests that will trigger diversification, ensuring diverse content is retrieved from the large content corpus during the retrieval stage, and finally, balancing the diversity-utility trade-off in a self-adjusting manner in the ranking stage. Our approaches, which evolved from using Strong-OR logical operator to bucketized retrieval at the retrieval stage and from greedy re-rankers to multi-objective optimization using determinantal point processes for the ranking stage, balances diversity and utility while enabling fast iterations and scalable expansion to diversification over multiple dimensions. Our experiments indicate that these approaches significantly improve diversity metrics, with a neutral to a positive impact on utility metrics and improved user satisfaction, both qualitatively and quantitatively, in production. An accessible PDF of this article is available at https://drive.google.com/file/d/1p5PkqC-sdtX19Y_IAjZCtiSxSEX1IP3q/view

HCI researchers' and practitioners' awareness of intersectionality has been expanding, producing knowledge, recommendations, and prototypes for supporting intersectional populations. However, doing intersectional HCI work is uniquely expensive: it leads to a combinatorial explosion of empirical work (expense 1), and little of the work on one intersectional population can be leveraged to serve another (expense 2). In this paper, we explain how representations employed by certain analytical design methods correspond to type abstractions, and use that correspondence to identify a (de)compositional model in which a population's diverse identity properties can be joined and split. We formally prove the model's correctness, and show how it enables HCI designers to harness existing analytical HCI methods for use on new intersectional populations of interest. We illustrate through four design use-cases, how the model can reduce the amount of expense 1 and enable designers to leverage prior work to new intersectional populations, addressing expense 2.