Artificial intelligence (AI) and machine learning (ML) solutions, considered emerging technologies just a few years ago, are now within reach of more businesses, and they offer faster insights, greater efficiency, and enhanced customer experiences. The following industry thought leaders offer their predictions for how AI and ML will impact businesses across the range of vertical markets in 2023. "While active work is going on using AI for intelligent automation, an interesting trend in AI and ML is collaborative learning, that is, enabling AI to augment human intelligence. Through this collaborative intelligence, humans enable AI to train and learn the tacit knowledge that otherwise cannot be learned solely from the data, while AI enhances the human ability to make fast, informed, and smart decisions. This will not just level-up automation but will also enable more creative AI-human collaborations." "AI will yield tremendous breakthroughs in treating medical conditions in the next few years.

The following industry perspective explains how AI can empower the IT workforce, relieve stress, and improve results today. A future-looking perspective from an academic researcher discusses AI advances that may one day transform one of IT's biggest headaches: cybersecurity defenses. Technology has become so deeply entwined in our personal and work lives that we have come to expect omnipresence and availability from a huge breadth of information and services. No one feels the pressure of this demand more than enterprise IT professionals, who must keep up with constantly evolving digital technologies. As much as 25% to 30% of the typical IT environment changes annually; companies update and upgrade systems, decommission others, apply software patches, move to new platforms, add entirely new technologies, and certify new applications.

Akhilesh Tripathi, Chief Commercial Officer Managing business operations with virtually no downtime may easily be at the top of the agenda for companies across all sectors in their race to stand out of the crowd and vie for customers. Time and time again, leveraging AI has proven to accelerate the overall customer experience and production. Back in 2013, Digitate noticed that organizations follow a "manufacturing conveyor belt" approach when solving IT issues. Traditional automation became a challenge and script-based tools required a larger workforce to maintain it. To address this problem, Digitate envisioned a product that was intelligent and could scale to an enterprise level.

Tata Consultancy Services (TCS) is running controlled experiments on how to open up Ignio, its artificial intelligence platform, to third party developers including rivals to build applications on, as India's largest IT services firm attempts to establish a software brand. The plan for Ignio, launched commercially three years ago, looks a lot like General Electric's strategy around its internet-of-things platform Predix. Companies can use applications built by other IT services firms on the Predix platform. But TCS is working on Ignio's business model, sales and branding strategy to differentiate it from its traditional services model. "Right now, it is a stage where we are doing controlled experiments on how to open it up to everybody. Who can build on it? It is friends and family right now. We will open it up, but we have to learn how to crawl before we start running," said Harrick Vin, global head of Digitate.

Digitate announced that it has achieved significant annual growth in both customer acquisition and revenue. The growth is due to increase in adoption of its award-winning cognitive automation product, ignio, helping enterprises dealing with IT to rapidly identify and remediate outages in minutes. According to the Economic Times of India post, the ignio, AI platform delivered $31M to TCS. According to the press release, CEO, and MD, Tata Consultancy Services, Rajesh Gopinathan, said, "Rapid breakthroughs in digital technologies – such as artificial intelligence, machine learning and automation – are reshaping businesses and fostering creative disruptions. The revenue and customer growth for ignio has been over 100% y-o-y. The success and growth of ignio reaffirms TCS' Business 4.0 strategy, helping customers leverage technology to innovate and gain a competitive advantage," Digitate is a venture of Tata Consultancy Services (TCS).

BENGALURU MUMBAI: Tata Consultancy Services (TCS) is creating a product brand for its artificial intelligence (AI) product Ignio and has hired from US companies to drive sales of the standalone product, a move that analysts say is akin to building a software company with a different model to its traditional services. The company is working to ensure the Ignio brand is a standalone -- with a separate website that has minimal TCS branding. Digitate, the unit that houses Ignio, is only once referred to as a TCS venture. "If you want to sell Ignio as a product, you have to create a product brand. TCS as a services brand is humongous. We have to make sure that the product can stand on its own. It is deeply embedded in TCS, but from sales and branding perspective, you have to create an identity," Harrick Vin, global head of Digitate, told ETin an interview.

Tata Consultancy Services (TCS) is creating a product brand for its artificial intelligence (AI) product Ignio and has hired from US companies to drive sales of the standalone product, a move that analysts say is akin to building a software company with a different model to its traditional services. The company is working to ensure the Ignio brand is a standalone -- with a separate website that has minimal TCS branding. Digitate, the unit that houses Ignio, is only once referred to as a TCS venture. "If you want to sell Ignio as a product, you have to create a product brand. TCS as a services brand is humongous. We have to make sure that the product can stand on its own. It is deeply embedded in TCS, but from sales and branding perspective, you have to create an identity," Harrick Vin, global head of Digitate, told ET in an interview.