Industries across the spectrum are working overtime on their digital transformation. Historically insurance providers have been staunch advocates of legacy systems, but they too have begun singing a different tune. This shift can be attributed to the changing requirements and demands of policyholders, who are used to seamless 24/7 support across other industries and want the same from insurance providers. To help insurers meet these demands, several digital platforms have risen to the occasion with industry-specific products focused on maximizing ROI and improving customer-agent interactions. Among the biggest benefits of adopting a modern platform, such as ServiceNow, is wielding the power of artificial intelligence and machine learning to deliver memorable front-end insurance experiences.

Czech team among those using artificial intelligence and machine learning to enable fairer online exams.

Financial crimes continue to plague the global economy. As nefarious actors become smarter, the costs of money laundering and associated crimes has reached the trillions. At the same time, the disparities between those who can access financial services – and those who cannot – threatens to widen. To help solve these gaps, IBM Research is building new AI and data encryption tools to help keep data safe, cybercrime at bay, and make financial services more accessible. The onus to spot financial crimes falls on banking and financial institutions, who can face enormous fines for compliance failures and failing to detect, report and pre-empt criminal activities.

Global software majors Infosys and Microsoft have tied up to jointly offer new solutions to clients worldwide for accelerating their digital transformation. "We have entered into a collaboration with Microsoft and JCI (Johnson Controls International) to deliver smart buildings and space solutions for accelerating the convergence of physical and digital infrastructure," said the city-based IT behemoth in a statement here. The US-based software product giant has named Infosys the'Microsoft 2019 global alliance SI (system integrator) partner of the year' for demonstrating innovation, implementation of its technologies and delivering quality, the statement said. Besides building solutions to vertical markets by optimizing energy, water consumption and improving space utilization, JCI delivers improvements to help customers achieve their goals. "Our solutions will benefit from the latest technologies to improve the lifecycle of building construction, operations and user experiences of those managing and working in buildings," the statement said.