In the age of digital transformation, many businesses are still being hampered by IT issues that are costing them both time and money. A disconnect between front- and back-office processes means that employees are often left having to navigate multiple systems to access basic services such as HR, IT and Finance. The cost of running and maintaining enterprise services quickly adds up, and companies are looking for ways to leverage intelligent automation to cut those expenses and invest the savings in other areas. IPsoft delves deeper into how combining cognitive and autonomic technologies allows enterprises to remain competitive and transform for the future. Execution of predictable and repetitive tasks will see the highest level of automation across a wide area of underlying technologies. A recent report by McKinsey revealed that AI adoption is the greatest in sectors that are already strong digital adopters and certainly we've see automation reach 80% or more in some IT processes.

The robots are coming and the world of work is set to change forever: recent research from consultants PWC estimates a third of existing jobs are susceptible to automation, due to the use of robots and artificial intelligence (AI) by 2030. The survey adds more weight to a fast-growing body of work on the impact of AI. Take KPMG's recent global CIO survey in conjunction with recruiter Harvey Nash, which found almost two-thirds of CIOs are investing or planning to invest in digital labour, which broadly covers robotics, automation, and artificial intelligence. A quarter of these technology chiefs have already see very effective results. The survey suggests digital leaders are investing in digital labour at four times the rate of other executives.

The market opportunity for artificial intelligence has been expanding rapidly, with analyst firm IDC predicting that the worldwide content analytics, discovery and cognitive systems software market will grow to US 9.2 billion in 2019. Automating IT and business processes for enterprises is cited by some as having a potential 5 – 7 trillion economic impact by 2025. IPsoft are one of the businesses on the front line of this new disruptive wave of technology and their solutions aim to transform business performance through the employment of'digital labor', most famously its cognitive agent Amelia. Amelia is capable of analyzing natural language, she understands context, applies logic, learns and resolves problems. Her declarative memory consists of both episodic memory and semantic memory, exactly the way human memory is organized.