Query spelling correction is an important function of modern search engines since it effectively helps users express their intentions clearly. With the growing popularity of speech search driven by Automated Speech Recognition (ASR) systems, this paper introduces a novel method named Contextualized Token Discrimination (CTD) to conduct effective speech query correction. In CTD, we first employ BERT to generate token-level contextualized representations and then construct a composition layer to enhance semantic information. Finally, we produce the correct query according to the aggregated token representation, correcting the incorrect tokens by comparing the original token representations and the contextualized representations. Extensive experiments demonstrate the superior performance of our proposed method across all metrics, and we further present a new benchmark dataset with erroneous ASR transcriptions to offer comprehensive evaluations for audio query correction.

Latent Dirichlet Allocation (LDA) is a prominent generative probabilistic model used for uncovering abstract topics within document collections. In this paper, we explore the effectiveness of augmenting topic models with Large Language Models (LLMs) through integration into two key phases: Initialization and Post-Correction. Since the LDA is highly dependent on the quality of its initialization, we conduct extensive experiments on the LLM-guided topic clustering for initializing the Gibbs sampling algorithm. Interestingly, the experimental results reveal that while the proposed initialization strategy improves the early iterations of LDA, it has no effect on the convergence and yields the worst performance compared to the baselines. The LLM-enabled post-correction, on the other hand, achieved a promising improvement of 5.86% in the coherence evaluation. These results highlight the practical benefits of the LLM-in-the-loop approach and challenge the belief that LLMs are always the superior text mining alternative.

Reliable responses of service chatbots are often achieved by employing retrieval-based methods that restrict answers to a knowledge base comprising predefined question-answer pairs (QA pairs). To accommodate potential variations in how a customer's query may be expressed, it emerges as the favored solution to augment these QA pairs with similar questions that are possibly diverse while remaining semantic consistency. This augmentation task is known as Similar Question Generation (SQG). Traditional methods that heavily rely on human efforts or rule-based techniques suffer from limited diversity or significant semantic deviation from the source question, only capable of producing a finite number of useful questions. To address these limitations, we propose an SQG approach based on Large Language Models (LLMs), capable of producing a substantial number of diverse questions while maintaining semantic consistency to the source QA pair. This is achieved by leveraging LLMs' natural language understanding capability through fine-tuning with specially designed prompts. The experiments conducted on a real customer-service dataset demonstrate that our method surpasses baseline methods by a significant margin in terms of semantic diversity. Human evaluation further confirms that integrating the answer that reflects the customer's intention is crucial for increasing the number of generated questions that meet business requirements.

With the growing importance of customer service in contemporary business, recognizing the intents behind service dialogues has become essential for the strategic success of enterprises. However, the nature of dialogue data varies significantly across different scenarios, and implementing an intent parser for a specific domain often involves tedious feature engineering and a heavy workload of data labeling. In this paper, we propose a novel Neural-Bayesian Program Learning model named Dialogue-Intent Parser (DI-Parser), which specializes in intent parsing under data-hungry settings and offers promising performance improvements. DI-Parser effectively utilizes data from multiple sources in a "Learning to Learn" manner and harnesses the "wisdom of the crowd" through few-shot learning capabilities on human-annotated datasets. Experimental results demonstrate that DI-Parser outperforms state-of-the-art deep learning models and offers practical advantages for industrial-scale applications.

Semantic Embedding Model (SEM), a neural network-based Siamese architecture, is gaining momentum in information retrieval and natural language processing. In order to train SEM in a supervised fashion for Web search, the search engine query log is typically utilized to automatically formulate pairwise judgments as training data. Despite the growing application of semantic embeddings in the search engine industry, little work has been done on formulating effective pairwise judgments for training SEM. In this paper, we make the first in-depth investigation of a wide range of strategies for generating pairwise judgments for SEM. An interesting (perhaps surprising) discovery reveals that the conventional pairwise judgment formulation strategy wildly used in the field of pairwise Learning-to-Rank (LTR) is not necessarily effective for training SEM. Through a large-scale empirical study based on query logs and click-through activities from a major commercial search engine, we demonstrate the effective strategies for SEM and highlight the advantages of a hybrid heuristic (i.e., Clicked > Non-Clicked) in comparison to the atomic heuristics (e.g., Clicked > Skipped) in LTR. We conclude with best practices for training SEM and offer promising insights for future research.