Representation bias is one of the most common types of biases in artificial intelligence (AI) systems, causing AI models to perform poorly on underrepresented data segments. Although AI practitioners use various methods to reduce representation bias, their effectiveness is often constrained by insufficient domain knowledge in the debiasing process. To address this gap, this paper introduces a set of generic design guidelines for effectively involving domain experts in representation debiasing. We instantiated our proposed guidelines in a healthcare-focused application and evaluated them through a comprehensive mixed-methods user study with 35 healthcare experts. Our findings show that involving domain experts can reduce representation bias without compromising model accuracy. Based on our findings, we also offer recommendations for developers to build robust debiasing systems guided by our generic design guidelines, ensuring more effective inclusion of domain experts in the debiasing process.

Physically assistive robots present an opportunity to significantly increase the well-being and independence of individuals with motor impairments or other forms of disability who are unable to complete activities of daily living. Speech interfaces, especially ones that utilize Large Language Models (LLMs), can enable individuals to effectively and naturally communicate high-level commands and nuanced preferences to robots. Frameworks for integrating LLMs as interfaces to robots for high level task planning and code generation have been proposed, but fail to incorporate human-centric considerations which are essential while developing assistive interfaces. In this work, we present a framework for incorporating LLMs as speech interfaces for physically assistive robots, constructed iteratively with 3 stages of testing involving a feeding robot, culminating in an evaluation with 11 older adults at an independent living facility. We use both quantitative and qualitative data from the final study to validate our framework and additionally provide design guidelines for using LLMs as speech interfaces for assistive robots. Videos and supporting files are located on our project website: https://sites.google.com/andrew.cmu.edu/voicepilot/

Communicating design implications is common within the HCI community when publishing academic papers, yet these papers are rarely read and used by designers. One solution is to use design cards as a form of translational resource that communicates valuable insights from papers in a more digestible and accessible format to assist in design processes. However, creating design cards can be time-consuming, and authors may lack the resources/know-how to produce cards. Through an iterative design process, we built a system that helps create design cards from academic papers using an LLM and text-to-image model. Our evaluation with designers (N=21) and authors of selected papers (N=12) revealed that designers perceived the design implications from our design cards as more inspiring and generative, compared to reading original paper texts, and the authors viewed our system as an effective way of communicating their design implications. We also propose future enhancements for AI-generated design cards.

Generative AI applications present unique design challenges. As generative AI technologies are increasingly being incorporated into mainstream applications, there is an urgent need for guidance on how to design user experiences that foster effective and safe use. We present six principles for the design of generative AI applications that address unique characteristics of generative AI UX and offer new interpretations and extensions of known issues in the design of AI applications. Each principle is coupled with a set of design strategies for implementing that principle via UX capabilities or through the design process. The principles and strategies were developed through an iterative process involving literature review, feedback from design practitioners, validation against real-world generative AI applications, and incorporation into the design process of two generative AI applications. We anticipate the principles to usefully inform the design of generative AI applications by driving actionable design recommendations.

The Elo algorithm, renowned for its simplicity, is widely used for rating in sports tournaments and other applications. However, despite its widespread use, a detailed understanding of the convergence characteristics of the Elo algorithm is still lacking. Aiming to fill this gap, this paper presents a comprehensive (stochastic) analysis of the Elo algorithm, considering round-robin tournaments. Specifically, analytical expressions are derived describing the evolution of the skills and performance metrics. Then, taking into account the relationship between the behavior of the algorithm and the step-size value, which is a hyperparameter that can be controlled, design guidelines and discussions about the performance of the algorithm are provided. Experimental results are shown confirming the accuracy of the analysis and illustrating the applicability of the theoretical findings using real-world data obtained from SuperLega, the Italian volleyball league.

Advances in voice technology and voice user interfaces (VUIs) -- such as Alexa, Siri, and Google Home -- have opened up the potential for many new types of interaction. However, despite the potential of these devices reflected by the growing market and body of VUI research, there is a lingering sense that the technology is still underused. In this paper, we conducted a systematic literature review of 35 papers to identify and synthesize 127 VUI design guidelines into five themes. Additionally, we conducted semi-structured interviews with 15 smart speaker users to understand their use and non-use of the technology. From the interviews, we distill four design challenges that contribute the most to non-use. Based on their (non-)use, we identify four opportunity spaces for designers to explore such as focusing on information support while multitasking (cooking, driving, childcare, etc), incorporating users' mental models for smart speakers, and integrating calm design principles.

The role of artificial intelligence (AI) has evolved with mind-boggling speed, allowing it to become a proactive agent rather than a low-key worker. Now, digital assistants keep showing up in many different aspects of our lives, endowing tech with some bonus, smart convenience. Powered by machine learning models, it analyses data to calculate statistical probabilities that can then be used to make predictions, fuel recommendations, and help with decision-making. Today, one in three companies are using AI in their business, and another 42 percent are exploring it as an option. Advancements have made it more accessible, but other factors such as competitive and environmental pressure, the promise of cost reduction, and consumer expectations also serve as a push towards embracing machine intelligence. Whether your invisible digital assistant is suggesting your next playlist, purchase, or route home, it is truly everywhere, shaping experiences and outcomes on a routine basis.

Speaker verification (SV) provides billions of voice-enabled devices with access control, and ensures the security of voice-driven technologies. As a type of biometrics, it is necessary that SV is unbiased, with consistent and reliable performance across speakers irrespective of their demographic, social and economic attributes. Current SV evaluation practices are insufficient for evaluating bias: they are over-simplified and aggregate users, not representative of real-life usage scenarios, and consequences of errors are not accounted for. This paper proposes design guidelines for constructing SV evaluation datasets that address these short-comings. We propose a schema for grading the difficulty of utterance pairs, and present an algorithm for generating inclusive SV datasets. We empirically validate our proposed method in a set of experiments on the VoxCeleb1 dataset. Our results confirm that the count of utterance pairs/speaker, and the difficulty grading of utterance pairs have a significant effect on evaluation performance and variability. Our work contributes to the development of SV evaluation practices that are inclusive and fair.

Information systems (IS) are widely used in organisations to improve business performance. The steady progression in improving technologies like artificial intelligence (AI) and the need of securing future success of organisations lead to new requirements for IS. This research in progress firstly introduces the term AI-based services (AIBS) describing AI as a component enriching IS aiming at collaborating with employees and assisting in the execution of work-related tasks. The study derives requirements from ten expert interviews to successful design AIBS following Design Science Research (DSR). For a successful deployment of AIBS in organisations the D&M IS Success Model will be considered to validated requirements within three major dimensions of quality: Information Quality, System Quality, and Service Quality. Amongst others, preliminary findings propose that AIBS must be preferably authentic. Further discussion and research on AIBS is forced, thus, providing first insights on the deployment of AIBS in organisations.

Principles for human-AI interaction have been discussed in the human-computer interaction community for over two decades, but more study and innovation are needed in light of advances in AI and the growing uses of AI technologies in human-facing applications. We propose 18 generally applicable design guidelines for human-AI interaction. These guidelines are validated through multiple rounds of evaluation including a user study with 49 design practitioners who tested the guidelines against 20 popular AI-infused products. The results verify the relevance of the guidelines over a spectrum of interaction scenarios and reveal gaps in our knowledge, highlighting opportunities for further research. Based on the evaluations, we believe the set of design guidelines can serve as a resource to practitioners working on the design of applications and features that harness AI technologies, and to researchers interested in the further development of guidelines for human-AI interaction design.