Powerful NLU & ML Intelligence: The turning point in the evolution of chatbots was the advent of two key AI technologies – Natural Language Understanding (NLU) and Machine Learning (ML). The architecture of Natural Language Understanding (NLU) is built on a combination of modules such as Language detection, ASR classification, Context Manager, that work in tandem with deep learning-based encoders to accurately understand natural language and handle user queries with higher precision. Businesses should go with a Conversational AI solution that has a high precision, powerful NLU capability.

How can banks and financial institutions deliver great experiences in the fragmented digital world? Successful financial services firms have reputations and brands that convey trust. Many have embraced digital channels for reaching and engaging clients and prospects and, ultimately, for building relationships with them. But in today's world, true success focuses on the experience--the sum total of offerings, interactions, and transactions. An integrated, programmatic, and highly automated approach offers the best way to accomplish this goal. So: How do you do it?