CX Transformation with AI Chatbots is not a "One-Size-Fit All" Approach

Powerful NLU & ML Intelligence: The turning point in the evolution of chatbots was the advent of two key AI technologies – Natural Language Understanding (NLU) and Machine Learning (ML). The architecture of Natural Language Understanding (NLU) is built on a combination of modules such as Language detection, ASR classification, Context Manager, that work in tandem with deep learning-based encoders to accurately understand natural language and handle user queries with higher precision. Businesses should go with a Conversational AI solution that has a high precision, powerful NLU capability.