In the world we live in today, Artificial Intelligence (AI) is everywhere. Some of the places we experience it are very obvious, but sometimes AI is being used in ways we may not even realize. The question we face isn't when AI will begin to play a role in our everyday lives because the answer is that it already is. Rather, we should be asking whether or not we are using it to its full capacity. I had the opportunity to talk to Robert Weideman, Executive Vice President and General Manager of Nuance Enterprise.

In the world we live in today, Artificial Intelligence (AI) is everywhere. Some of the places we experience it are very obvious, but sometimes AI is being used in ways we may not even realize. The question we face isn't when AI will begin to play a role in our everyday lives because the answer is that it already is. Rather, we should be asking whether or not we are using it to its full capacity. I had the opportunity to talk to Robert Weideman, Executive Vice President and General Manager of Nuance Enterprise.

Raj Singh is a Los Angeles-based entrepreneur and product design expert. In 2011, after a creating and growing a series of previous companies to seven-figure valuations, the energetic and personable Singh founded his current company, Go Moment, which, Singh says, is dedicated to making customer service instant and unforgettable." Go Moment's platform, Ivy, is the world's leading automated customer service platform for hotels. By making use of Watson artificial intelligence (yes, that Watson, IBM's famously inhuman Jeopardy champion), Ivy is able to automatically correspond with and engage hotel guests and intelligently responds to guest inquiries and concerns via mobile messaging, in real time. Under Singh's leadership, the Ivy platform has been adopted by hundreds of hotels and casino properties nationwide-including well-known 4- and 5-star properties-and is available to assist literally millions of guests.